The Front Desk Assistant oversees guest management at The Engine, assists with event planning, and ensures smooth office operations and support for the Community Operations Team.
About The Engine
Founded by MIT, The Engine’s mission is to provide capital, resources, and comprehensive support to help founders build the next generation of world-changing companies.
About the Position
The Front Desk Assistant is a member of our Community Operations Team. This team is small, so everyone collaborates and helps each other by taking on any task— big or small— and maintaining a "can do" attitude. The team works together to ensure that guests and residents feel well cared for, the physical space is functional and organized, and events are well-planned and run smoothly. Some work is independent while other work requires collaboration with other members of the team or The Engine Accelerator staff.
Areas of Responsibility
- Represent the Engine to all visitors, staff, and guests
- Oversee and maintain a presence at the front desk of The Engine at 750 Main St during scheduled business hours
- Greet visitors warmly and ensure an efficient hand-off to their host using our guest management system
- Comfortable navigating and using various digital tools, software platforms, and technology systems relevant to the role
- Monitor building badges and keys; program access to building as directed; periodically update database system to ensure accurate information; verifying credentials, and using security platforms to monitor and control entry points
- Provide support with event planning; reserve spaces; place and receive catering orders; set-up/breakdown furniture; work with host to ensure all preparation details are addressed
- Maintain relationships with facilities team and applicable vendors; triage issues and place service calls; schedule routine equipment service and warranty appointments
- Assist with monthly invoicing
- Keep desk tidy & office supplies stocked, organized, inventoried and readily available.
- Order supplies for events, office, and team members
- Assist the Operations Team at 750 Main St. with building walkthroughs and maintenance of conference rooms and kitchens
- Assist in Operations Team tasks as needed
Job Requirements
- Mission-oriented, energetic and upbeat with the resilience and demeanor to meet deadlines in a fast-paced environment, while remaining calm and composed
- Effective communication skills
- Highly value teamwork
- Take ownership over tasks and follow them through to completion
- Detail-oriented and very organized, with solid time management skills
- Independent, reliable, and willing to learn
- Curious about tech with the capacity to learn and provide basic tech support
- Bring a fresh perspective and new ideas for improving experience and efficiency
- Appropriately social with fellow team members, guests, and staff
- A High School Diploma or equivalent experience
- Relevant professional work experience
- Proficiency with Microsoft Word, PowerPoint, Excel, and Google Apps
- Ability to lift 35 lbs.
Top Skills
Google Apps
Excel
Microsoft Powerpoint
Microsoft Word
The Engine Cambridge, Massachusetts, USA Office
501 Massachusetts Ave, Cambridge, MA, United States, 02139
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