Freedom Product Strategy Associate

Job Description
Chase Branded Cards, a key business in Chase's Consumer & Community Banking group, is the largest credit card issuer in the United States. Chase-issued credit cards are an integral part of millions of American wallets, giving customers rewards that matter to them, like competitive cash-back with Freedom Unlimited, or rewards and access with Sapphire Preferred® and Sapphire Reserve®.
As an associate on the Freedom Product Strategy team within Chase Branded Cards, you will help drive the development of products such as Chase Freedom Rise, Unlimited, and Flex, and ensure their proper operation. You will partner with a team of product strategy managers, working collaboratively and cross-functionally to design and market innovative products and features. You will help create compelling value propositions based on consumer design targets, and introduce new card products that offer innovative features to our customers. You will also monitor the performance of the portfolio and help remediate any controls-related situations that may arise. You will also be a key contributor to executive level materials and presentations.
Job Responsibilities:

• Support development of the Freedom product line strategy through competitive insights, D&A analyses, market research studies, and customer segmentation and behavior analyses
• Act as a liaison between Freedom teams, the Consumer Bank and additional functional partners to develop and execute an integrated Freedom Rise roadmap for the new-to-credit Starter population
• Lead program management of risk & controls related matters and ensure proper functioning of products
• Develop materials for business reviews with executive leadership and other forums; design and deliver crisp, compelling insights often via PowerPoint slides

Required qualifications, capabilities, and skills:

• 3+ years of experience within financial services business or in a digital, product, strategy, or consulting role with exposure to rigorous and large-scale program and product management
• Understanding of customer insights, P&L dynamics, and data analysis to inform product decisions
• Strategic & analytical thinker with a passion for creativity and innovation as well as ability to have relentless focus on details and process
• Ability to work across functions and influence and collaborate across a highly matrixed organization
• Manage multiple initiatives in a fast-paced environment with multiple stakeholders; navigate issues and ambiguity; anticipate and proactively address senior management concerns
• Strong communication (written & oral), storytelling & presentation skills; experience collaborating with & leading various teams and influencing stakeholders
• Strong customer-centric mindset; understanding of customer engagement & end-to-end experience
• Bachelor's degree or equivalent experience required

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.