Fraud Product Analyst I

About AppGate

360 Fraud Protection by AppGate provides end-to-end fraud protection in a unified platform. The solution includes 360 Brand Guardian, 360 Risk Control, and 360 Adaptive Authentication. Together they provide comprehensive threat management, brand protection and fraud prevention, safeguarding financial institutions and enterprises worldwide. Learn more at 360fraud.ai.

About the Role

As a Jr Fraud Product Analyst, you help U.S. banks and credit unions get the most from 360 Risk Control after deployment. You train customers, configure and calibrate fraud rules, analyze transaction data and serve as a day-to-day technical resource for financial institutions that leverage 360 Fraud Protection as part of their fraud protection strategy through our online banking platform partners.

Key Responsibilities

• Serve as a post-deployment technical resource for U.S. bank and credit union customers, supporting rule configurations and workflows in 360 Risk Control
• Train new customers on product use and support existing customers in getting ongoing value from the platform
• Analyze and research electronic transactions across online banking payment channels, including bill pay, Automated Clearing House (ACH) and person-to-person (P2P) payments
• Detect suspicious activity by interpreting large, complex and sensitive data sets using technology and analytical methods
• Identify new and emerging fraud patterns by analyzing account and transaction behavior, then propose new rules or calibrate existing rules and analyzers
• Estimate alert volumes and response ratios, recommend tuning for optimal performance and support configuration changes in the product console
• Validate the quality, accuracy and completeness of customer data and alerting, identifying data gaps (such as missing data or insufficient frequency) and reporting issues
• Support the Technical Account Manager in managing a growing book of U.S. accounts, providing coverage that ensures continuity of service
• Partner with Delivery, Support, Product and Customer Success in providing timely service ensuring customer satisfaction and providing feedback that can improve both product and service
• Stay current on industry fraud and financial crime trends

Required Qualifications

• Understanding of banking payment methods and current fraud trends
• Working knowledge of online banking and payment types, including bill pay, ACH and P2P transactions
• Ability to quickly learn new software, methods and procedures and apply new concepts using technology
• Strong verbal and written communication skills with a customer service orientation
• Ability to explain complex configurations in simple terms
• Ability to prioritize workload based on department and customer needs
• Ability to work independently and as part of a team
• Microsoft 365 (Word, Excel and Outlook)

Preferred Qualifications

• 1 to 2 years of experience working with financial institutions
• Working knowledge of analytics and workflow tools (pivot tables, SQL, etc.)
• Certified Anti-Fraud Specialist (CAFS)

Compensation

• $60,000.00 - $70,000.00

Travel

• Less than 5%, only as required for specific customer engagements

AppGate is An Equal Opportunity/Affirmative Action Employer and a federal contractor subject to the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 as amended, and their corresponding regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.  Further, AppGate is an affirmative action employer committed to taking positive steps to employ, advance in employment and otherwise afford equal employment opportunity to protected veterans and individuals with disabilities.  In furtherance of AppGate’s policy regarding affirmative action and equal employment opportunity, AppGate has developed a written affirmative action program. This program is available for review upon request by any applicant or employee during normal business hours by contacting the company’s EEO Coordinator. www.appgate.com/careers