Forward-Deployed Solutions Lead

The Public Interest Company is a comprehensive solution for identifying and recovering third-party liability for health plans, risk-bearing provider groups, and self-funded employers. We combine AI and a legal tech platform to identify and recover claims that should have been paid by third-party payers. We handle the entire recovery process, all while protecting members and streamlining operations. We empower healthcare organizations to maximize their financial performance, and recoup dollars towards care delivery, without adding administrative burden.

The Forward-Deployed Solutions Lead will sit at the intersection of client success, implementation, healthcare operations, product, and data. This role is responsible for ensuring that health plan clients are successfully implemented, operationalized, and continuously supported in a way that drives measurable recoveries and long-term client value.

This is not a traditional customer success role. This person will not simply manage relationships, respond to support tickets, or provide generic account coverage. Instead, this person will operate more like a consultant and technical operator embedded with clients, often onsite at their offices, helping translate complex healthcare workflows, claims data, operational constraints, and business objectives into repeatable processes that drive outcomes.

The ideal candidate likely has a consulting background, preferably in healthcare, operations, technology, or strategy consulting, and is comfortable working directly with clients while also partnering deeply with internal product, engineering, legal, and operations teams. This person should be structured, analytical, highly organized, client-facing, and able to create clarity in ambiguous and complex environments.

• Lead client implementations: Own client onboarding from kickoff through full operational launch, ensuring timelines, deliverables, data requirements, workflows, and stakeholder responsibilities are clearly defined and executed.

• Serve as the forward-deployed client operator: Work directly with health plan clients to understand their claims data, file formats, operational processes, reporting needs, internal constraints, and recovery goals.

• Translate client needs into internal execution: Convert ambiguous client requirements into clear product, engineering, legal, and operations workflows that can be acted on by internal teams.

• Drive measurable client outcomes: Monitor client performance, recovery volume, operational bottlenecks, implementation progress, and issue resolution to ensure clients are generating meaningful recoveries.

• Create scalable client processes: Develop repeatable playbooks for onboarding, implementation, reporting, client communication, issue escalation, and ongoing account operations.

• Partner cross-functionally: Work closely with product, engineering, legal, operations, and sales to ensure client needs are addressed and field learnings are incorporated into the company’s product and operating model.

• Identify and resolve operational blockers: Diagnose workflow gaps, data issues, process breakdowns, and client-side implementation challenges, then drive solutions to completion.

• Own client communication: Prepare client-facing materials, implementation plans, status updates, executive summaries, reporting decks, and operational documentation.

• Inform product development: Bring structured feedback from client deployments back to the product and engineering teams to help improve automation, reporting, workflows, and scalability.

• Build trust with client stakeholders: Develop strong relationships with executive, operational, technical, and claims stakeholders by being responsive, thoughtful, organized, and solutions-oriented.

  Qualifications

• Consulting background strongly preferred, especially in healthcare, operations, technology, implementation, or strategy consulting.

• 2+ years of experience in consulting, healthcare experience is a plus, client operations, implementation, solutions consulting, technical account management, or a similar role.

• Strong analytical and structured problem-solving skills, with the ability to break ambiguous problems into clear workstreams and executable next steps.

• Experience working directly with clients and managing complex stakeholder relationships.

• Comfort working with data, operational workflows, and technical concepts. This person does not need to be an engineer, but should be able to work effectively with product and engineering teams.

• Exceptional communication skills and the ability to translate complex operational or technical issues into clear business terms across clients and internal teams.

• High ownership mentality, including willingness to get into the weeds and drive work forward without waiting for perfect instructions.

• Strong attention to detail, especially around implementation timelines, client requirements, data issues, reporting, and operational handoffs.

• Ability to operate in ambiguity and create structure where none exists.

• Healthcare experience preferred, especially with health plans, TPAs, claims operations, payment integrity, subrogation, third-party liability, coordination of benefits, or revenue recovery.

• Previous startup experience strongly preferred.

• Team-first mentality, including being willing to do or oversee whatever is needed to make clients successful.