The role involves deploying and customizing AI agents for customer sales processes, collaborating with cross-functional teams, training customers, and providing feedback to enhance the product experience.
About Outreach
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organisations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.
About the Role
Outreach is leading the future of intelligent revenue execution through the power of AI Agents. As a Forward Deployed Engineer (FDE), you'll sit at the intersection of advanced AI technology and real-world customer outcomes—deploying, customizing, and operationalizing AI Revenue Agents across a wide range of GTM workflows.
You’ll play a hands-on role in piloting and implementing AI agents like the AI Revenue Agent, Research Agent, Conversation Agent, and Deal Agent, ensuring they are seamlessly embedded into customer sales processes. FDEs are not just technical implementers—they’re functional consultants, workflow strategists, and trusted advisors.
Why This Role Matters
The future of selling is AI-assisted—and the FDE team is on the front lines of making that future real. You'll help Outreach customers realize transformative value, redefine seller productivity, and drive the next evolution of the modern revenue organization.
Location: United States - applicants must reside in the US
What You’ll Do
- Lead AI Agent Pilots & Implementations Deploy and configure Outreach’s AI Revenue Agents in real customer environments, driving fast, measurable outcomes.
- Understand & Map GTM Workflows Partner with Sales, Marketing, and RevOps stakeholders to deeply understand business processes and identify where AI agents can be embedded to drive impact.
- Customize & Tune AI Behavior Adapt agent capabilities to customer-specific use cases using prompts, data integrations, routing logic, and system configurations.
- Develop Reusable Solutions Build and document repeatable implementation patterns, success criteria, and collateral to scale deployments across the customer base.
- Act as a Product & Field Liaison Provide structured feedback to Product and Engineering based on customer insights, and help communicate roadmap priorities to customers.
- Train & Enable Customer Teams Support customer readiness and change management with training, documentation, and functional support.
Who You Are
- A hybrid of technical implementer and functional GTM strategist
- Comfortable working directly with revenue teams (Sales, SDRs, Ops, Enablement)
- Curious, customer-obsessed, and excited by real-world applications of AI
Required Skills & Experience
- 5+ years in customer-facing implementation or deployment roles (e.g., Solutions Engineering, Professional Services, Revenue Operations, or FDE roles)
- Experience with AI/ML systems, LLMs, or prompt engineering a plus
- Technical experience with SaaS integrations, APIs, data pipelines, or CRM systems (Salesforce, HubSpot, etc.)
- Strong understanding of sales workflows (e.g., prospecting, discovery, pipeline management, deal review)
- Ability to translate complex business processes into clear, executable deployment plans
- Strong communication skills for working cross-functionally with Product, Engineering, and GTM teams
- Experience working in Agile or iterative implementation models (pilots, MVPs, rollouts)
Nice to Have
- Experience with AI copilots, agents, or LLM-powered tools
- Familiarity with Outreach platform and its ecosystem
- Background in Revenue Operations or GTM consulting
- Experience with scripting languages or tools (e.g., Python, SQL, Postman) for light configuration or debugging
#LI-remote
Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Top Skills
Ai/Ml Systems
APIs
Crm Systems
Data Pipelines
Hubspot
Postman
Python
Saas Integrations
Salesforce
SQL
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