FirstAlt Client Services Rep l

Job Purpose

This entry level role is responsible for assisting Client Services Rep 2 and Seniors in managing and addressing the needs of the designated clients in a timely and efficient manner, while delivering exceptional service to ensure client satisfaction and success. Strong teamwork and collaboration skills are essential to accomplish these goals.

Major Responsibilities

• Supports Client Services Rep 2 and Senior.
• High level of customer service and care.
• Can act as a main point of contact for a client regarding routes, student information, school schedules, any items pertaining to data entry, routing or scheduling.
• Effectively communicate via telephone, email, text message, and chat applications with a school district, transportation partners and team members.
• Oversee team communications to departments and support other departments throughout the day using internal communication applications.
• Maintain availability to respond to calls and emails during your scheduled work hours.
• Training new team members and current team members, as needed.
• Expediating concerns and issues to the Client Services Senior or Location Manager
• Potentially assist in reviewing billing and payments weekly, monthly, and as needed in any form such as email, phone call, or other platforms used.
• Potentially conduct reviews of diverse reports, including but not limited to operational, financial and performance data.
• Duties and responsibilities are not limited to the descriptions above and can be modified or changed at the discretion of Management.

Minimum Education & Certifications Required

Minimum Experience & Skills Required

• Transportation knowledge
• Microsoft office knowledge
• Bilingual (preferred)
• Communication skills
• Time management
• Problem solving
• Adaptability
• Organization and Attention to Detail
• Independent Contributor