FirstAlt Client Services Rep l

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

This entry level role is responsible for assisting Client Services Rep 2 and Seniors in managing and addressing the needs of the designated clients in a timely and efficient manner, while delivering exceptional service to ensure client satisfaction and success. Strong teamwork and collaboration skills are essential to accomplish these goals.

Major Responsibilities

• Supports Client Services Rep 2 and Senior.
• High level of customer service and care.
• Can act as a main point of contact for a client regarding routes, student information, school schedules, any items pertaining to data entry, routing or scheduling.
• Effectively communicate via telephone, email, text message, and chat applications with a school district, transportation partners and team members.
• Oversee team communications to departments and support other departments throughout the day using internal communication applications.
• Maintain availability to respond to calls and emails during your scheduled work hours.
• Training new team members and current team members, as needed.
• Expediating concerns and issues to the Client Services Senior or Location Manager
• Potentially assist in reviewing billing and payments weekly, monthly, and as needed in any form such as email, phone call, or other platforms used.
• Potentially conduct reviews of diverse reports, including but not limited to operational, financial and performance data.
• Duties and responsibilities are not limited to the descriptions above and can be modified or changed at the discretion of Management.

Minimum Experience & Skills Required

• Transportation knowledge
• Microsoft office knowledge
• Bilingual (preferred)
• Communication skills
• Time management
• Problem solving
• Adaptability
• Organization and Attention to Detail
• Independent Contributor

Physical Requirements & Working Conditions

• This is a remote position, and the environment should be free from distraction.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.