First Mortgage Processor

Who we are:
At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

Every employee at SECU contributes to our members’ financial well-being, and we’ll always do what’s right for our members, employees, and communities.

Feel good about what you do. Belong to a place where you matter and can make a difference.

What you will do:
The First Mortgage Processor will be part of our talented First Mortgage Fulfillment team. The Processor focuses on gathering the required documentation, interacting with members to collect outstanding items and ensure they have a comprehensive understanding of the process. We pride ourselves on offering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, diligent, and team and member focused.

The First Mortgage Processor adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.

A day in your life might include:
• Review all assigned mortgage applications submitted by loan officer(s) and ensure completion of all required data focusing on quality control.
• Complete all processing tasks assigned for loan application in Mortgage Loan Origination System.
• Contact members regularly to provide status updates and request outstanding documentation as requested by underwriting or as required by credit union guidelines.
• Maintain service levels for all processing turn-times as set forth by management.
• Work in collaboration and partnership with other team members.

Additional Responsibilities may include:
• File and index loan documents in electronic document repositories.
• Order required loan documents and services, including VOEs, vendor reports, payoffs, etc.
• Submit completed loan applications to underwriting for review.
• Work with Home Equity team to process applications in conjunction with first mortgage applications.
• Makes recommendations to Management including improvements, change control, process flows, and work queues.
• Responsible for independently managing pipelines.
• Additional job-related projects and duties as assigned by management.

Education and Experience Requirements

• High School Degree or Equivalent required.
• 1 year mortgage lending experience preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook), required.
• Knowledge of RESPA, TILA, TRID, ECOA and HMDA requirements preferred.
• Knowledge of agency (FNMA/FHLMC/FHA/VA) guidelines and requirements, inclusive of FNMA DU and FHLMC LP, preferred.

Physical Requirements
• Must be able to remain in a stationary position, often standing or sitting for prolonged periods.
• Must be able to lift up to 25 pounds.

Compensation Information: Offers will be commensurate with experience and education. The hourly range for this position is $24.62 - $36.00.

Other Compensation Includes:
• Annual corporate-wide incentives

We provide comprehensive benefits, with a focus on total well-being:
• Medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation and personal leave
• And more...2026 SECU Benefits Guide

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.