Fincrime Outsourcing Coordinator

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Salary Range: INR 1,150,000 To INR 1,375,000 + RSU's Annually

We’re looking for a  Fincrime Outsourcing Coordinator in Hyderabad to join the FinCrime Vendor Management team, to support our vendor teams to achieve their goals. We are specifically looking for an Outsourcing Coordinator for Sanctions, this means we’re looking for someone with previous FinCrime prevention experience or background.

The Outsourcing Coordinator acts as a bridge between the internal and outsourced teams to track and support outsourced teams' performance.

Your mission, should you choose to accept it:

• Performance management - Regularly monitoring the performance and training needs of the outsourced teams, to improve the quality of their work.

• Communication and change management - Ensuring smooth communication flow between the internal and outsourced teams to ensure that the outsourced teams have access to the required materials and process guidelines to do their best work. The Outsourcing Coordinator will liaise with Ops leadership and our Product team on outsourcing demand and capacity to ensure sufficient staffing and adherence to SLAs at all times.

• Working with data & reporting - Working with the relevant Wise BI tools to ensure the vendors have access to and the ability to analyse relevant SLAs and  agent performance data. Addresses any issues with the reports and works on finding long term solutions.

• Process design and improvement - The coordinator highlights technical and product gaps in our outsourcing, reports bugs and is the main contact for the relevant Wise operational team. The Outsourcing Coordinator is responsible for creating, maintaining and updating procedures and processes for outsourcing teams and diligently documenting them.

• Onboarding procedures. The Outsourcing Coordinator is responsible for onboarding any vendor new joiners to the Wise structure by managing the Contingent Workers space and cooperating with the Wise UT team.

Skills/requirements:

• Process knowledge. This individual has either strong knowledge on our internal operational processes ('fully skilled') or is willing to go through intense, fast-tracked training on them.

• Analytics. The Outsourcing Coordinator is experienced in using data to monitor and improve the productivity and quality of outsourcing teams. 

Preferred skills and experience

• 6-12 months of FinCrime prevention experience

• Sanctions compliance understanding 

• Understanding of AML/CFT regulations and frameworks

• Knowledge of KYC/CDD procedures and requirements

• Familiarity with transaction monitoring and screening processes

What’s it like to work in the team:

We collaborate with many different stakeholders, and will occasionally be challenged by pulling a number of projects simultaneously. Sometimes our days are longer and more stressful, sometimes our days are shorter and more relaxed. It’s up to you to hold a healthy balance.

We are all working on an agreement of honesty - we do what we promise, ask help when it’s needed, help others if help is asked. Every member of the team is crucial and has an effect on the rest of the team.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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