Financial Support Specialist

We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our leadership team. We are seeking a Financial Support Specialist who will be responsible for providing a positive financial experience by resolving inquiries on charges, insurance and payments with clarity & empathy.
About Expressable

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

The Financial Support Specialist is responsible for responding to patient inquiries related to billing and insurance, processing payments, resolving denied or delayed claims in coordination with revenue cycle teams, documenting interactions in compliance with HIPAA/PCI, and meeting performance metrics for responsiveness and resolution.
WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

What You Would Be Doing at Expressable

• Respond to patient inquiries related to billing, insurance claims, payments, and statements via phone, email, and chat

• Assist patients in understanding charges, EOBs, coverage, deductibles, co-pays, and payment plans

• Collect and process patient payments accurately and securely

• Collaborate with insurance verification and revenue cycle teams to resolve denied or delayed claims

• Educate patients on financial policies, insurance processes, and available support options

• Document all interactions in CRM/EHR systems with precision and compliance (HIPAA, PCI, etc.)

• Identify patterns in billing issues and suggest process improvements to reduce patient friction
  

What You Bring to Expressable

• High school diploma or equivalent (associate’s or bachelor’s degree in healthcare administration, business, or related field preferred).

• 2+ years’ experience in healthcare billing, patient accounts, insurance claims, or revenue cycle management.

• Proficiency with EHR/CRM systems and payment processing platforms; strong Microsoft Office/Google Suite skills.

• Understanding of HIPAA, PCI compliance, and insurance terminology (EOBs, CTP Codes, Diagnosis Codes, Deductibles, Co-Pays).

• Experience in a telehealth, multi-state, or large outpatient provider environment.

• Familiarity with revenue cycle improvement initiatives or patient financial counseling.

• Bi-Lingual Communication Skills (English/ Spanish) - highly preferred

KEY COMPETENCIES

In addition to the competencies associated with our core values of empowerment, integrity, innovation, collaboration, and diversity, the Vice President of Clinical Therapy should possess the following key competencies.

• Patient-Centered Communication – Ability to explain complex billing and insurance concepts clearly, with empathy and professionalism.

• Problem-Solving & Resolution – Skilled at investigating and resolving claim issues, denied charges, and payment discrepancies.

• Attention to Detail & Compliance – Ensures accuracy in payment processing, documentation, and adherence to HIPAA/PCI standards.

• Collaboration & Teamwork – Works effectively with revenue cycle, insurance verification, and cross-functional teams to resolve issues.

• Efficiency & Accountability – Consistently meets responsiveness and resolution KPIs while maintaining patient satisfaction.

Physical Requirements and Work Environment
This is a sedentary, remote position that primarily involves working at a computer or tablet for telecommunications and documentation. The role requires the ability to remain seated for extended periods, operate standard office equipment, communicate effectively via video and audio platforms, and review electronic information. Occasional light lifting of up to 10 pounds may be necessary. Work is performed in a home office environment with minimal exposure to environmental hazards.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Why Join Us?

• Exceptional paid time off policies that encourage and support life balance, including a winter break.

• 401k matching to ensure our staff have what they need to enjoy their retirement

• Health insurance options that ensure well being for the whole person and their family

• Company paid life, short-term disability, and long-term disability coverage

• Remote work environment that strives for connectivity through professional collaboration and personal connections

NOTE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

More about Expressable
Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.

Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.

Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected].

E-Verify

Federal law requires all employers to verify the identity and employment eligibility of all person hired to work in the United States. Expressable participates in E-Verify.

E-Verify Participation Poster

E-Verify Right to Work Poster