Analyst, Services and Onboarding

About Visible

Visible equips founders and investors to build. We give VC firms the tools to collect portfolio data, monitor performance, and report to their LPs, and we give founders the tools to raise capital and keep their investors close. More than 6,100 founders and 950 funds run on Visible today, and the investor side is our fastest-growing, sharpest-focus product.

We have been fully remote since we founded the business, with a team of twenty across the US, Europe, and beyond. We are profitable, we are patient, and we build for the long run. That gives us a rare kind of freedom. We make decisions on our own terms and our own timeline, without the pressure to chase the next round. If you want to do the best work of your career on a small team where the impact is obvious, you will fit in here.

Role Overview

As an Analyst on the Customer Success team at Visible, you will play a pivotal role in supporting venture capital firms with the collection, organization, and integrity of their portfolio data. You will also own and lead improvements to our internal AI tooling, workflows, and prompting systems.
 

Your primary responsibilities will include:

• Ingesting and processing portfolio data provided by portfolio companies to venture capital firms. This includes portfolio company updates and data collected directly through the Visible application.
• Extracting, transforming, and mapping raw data from a variety of formats (Excel, PDF, CSV, etc.) into structured data used within the Visible platform.
• Verifying data accuracy against source documentation, ensuring all figures and qualitative information are faithfully represented. You will act as our “Human in the Loop” as we refine our AI parsing engine.
• Collaborating cross-functionally with Customer Success and Product Support teams to ensure data workflows align with client expectations.
• Taking ownership of our internal AI agent workflows and prompt design, ensuring continuous improvement in data processing automation and operational efficiency
• Testing, evaluating, and refining prompt structures and automation protocols to maximize accuracy and performance.
• Working closely with engineering, product, and operations to scale our use of AI in customer workflows and internal tooling.
• Providing both reactive and proactive support to customers on product-related questions and requests.

This role is ideal for a detail-oriented and analytical individual with experience working directly with financial data, and someone who is excited to explore the operational benefits of applied AI and LLM technologies.

Working at Visible

We empower our people. As long as it serves the company's vision, you have real freedom to choose what you work on.

We combine data-driven and user-driven thinking, and we work hard to keep a culture where people ask questions and challenge what we are building. Because we are distributed across time zones, we lean on strong async habits and clear written communication.

This role reports to Visible's Customer Success and Product Strategy Lead.

Qualifications & What We’re Looking For

The following are all guide rails. Don't feel like you need to neatly check each box. If you love the role, we'd love to hear from you.

• Bachelor’s degree in Finance, Accounting, Economics, or a related discipline.
• 2+ years of experience working with financial and operational data, ideally in a finance, accounting, or business context. CPA designation is preferred.
• Strong proficiency in data manipulation and working with software applications (e.g., Excel/Google Sheets), with the ability to interpret and translate unstructured data into structured formats.
• Excellent organizational and communication skills—capable of managing large data sets and client interactions simultaneously with attention to detail.
• Self-starter with a high degree of ownership, reliability, and the ability to thrive in a remote, fast-paced, and evolving environment.
• You operate with a bias for action and speed—you’re efficient at turning insights into changes that have real impact.
• You want to be part of a small, growth-minded team.

Bonus points if you have

• Experience working at a high-growth B2B SaaS company.
• Experience working in venture capital, private equity, or financial services.
• Familiarity with portfolio company reporting, including investor updates and KPI reporting.
• Experience working with or managing AI tooling, including prompt engineering and performance evaluation.

Remote restrictions

• Remote-first role open to candidates across the US, with a preference for those based in or near Austin, Chicago, Denver, or Indianapolis.
• Workday must overlap by at least 6 hours with Chicago, IL, USA

Why Choose Visible:

💥Visible Impact: We’re a small yet highly efficient team. This means your work will have a direct and visible impact on the growth of our company.

💵 Ownership: Both in the work you do and equity in the company.

✈️ Flexibility: Fully remote work

💻 Tech: We provide the tools you need to get your job done.

⚕️Benefits: 100% Health, Dental, and Vision coverage + 401(k)

🌴 Team Offsites: Two paid team offsites per year (the last few offsites were in Bavaria, Scotland, and Costa Rica).

📖 Vacation Time:  We all need a break sometimes. Visible employees get unlimited PTO.

🏢 Space: If you’d like to work in a coworking space or upgrade your home office, we’re happy to help.

⭐️ Culture: A team that makes you feel cared for.

Compensation:

• Annual Salary: $75,000 - $110,000 (USD), depending on experience and location