Financial Analysis Production Support Associate

Job Description
Introducing our Financial Analysis Production Support Associate, a dedicated professional committed to ensuring seamless operations and efficiency in financial analysis processes. With expertise in troubleshooting and optimizing workflows, they play a crucial role in supporting the analytical needs of your organization.
As a Financial Analysis Production Support Associate, you will play a crucial role in ensuring the seamless operation and optimization of financial analysis processes, providing essential support to enhance decision-making capabilities. Your expertise will drive efficiency and accuracy in financial reporting, empowering stakeholders with timely and insightful data to navigate complex business landscapes.
As a Financial Analysis Production Support Associate within the PnA Transformation Team, you will be responsible for providing best-in-class production support for the forecasting team and end users. You will partner with team members across the globe to ensure seamless support, focusing on maintaining high standards of service delivery in a production support environment.
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Job responsibilities:

• Support the daily operational processes and provide deliverables within established Service Level Agreements.
• Monitor issue metrics and prepare root cause analysis to identify and implement steps to reduce inquiry/issue occurrence.
• Ensure system, data, and user issues and inquiries are captured in appropriate reporting tools to support the collection, remediation, and metric generation for system health KPIs.
• Support testing and UAT activities that are inclusive of defect finding and reporting for various applications.
• Deploy Anaplan production models
• Loop in senior management for approvals, escalations, and risk mitigation.
• Communicate with end users of our applications, leverage written and verbal communication skills to understand and triage their issues while often translating the nature of the issues to both senior leadership and Technology partners for troubleshooting, prioritization, and resolution.

Required, qualifications, capabilities, and skills:

• Bachelor's degree required from an accredited university/institution
• Candidate must have 3+ years' of experience
• Data analysis experience with a passion for technology
• Background in economic forecasting, regulatory reporting (i.e., FRB Reporting)
• Demonstrates flexibility, teamwork, can multi-task effectively, builds partnerships, and ability to work in a fast-moving environment
• Assertive, self-confident, and comfortable when interacting with senior management
• Experience with project management tools like (JIRA/Confluence/ServiceNow)
• Knowledge of and/or experience using programming and query languages (e.g., SQL, Python), as well as experience leveraging automation and business intelligence (BI) tools such as Alteryx, Tableau, or Xceptor
• Experience with Data modelling tools like Anaplan

Preferred qualifications, capabilities, and skills:

• A self-starter with the ability to quickly learn and assimilate business and technical knowledge.
• advanced degree and/or certifications
• Strong analytical and problem-solving skills.
• Experience with Agile delivery methodologies.
• Experience in Operations/Production support with financial domain experience
• Macroeconomic Variables is an advantage
• Nice to have experiences include (but are not limited to): Financial Reporting, Finance Workflow/Automation, Analytics/Dashboarding, FwP&A/Forecasting

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.