Field Operations and Reimbursement Associate Director

Job Description

The Associate Director, Field Operations & Reimbursement plays a key role in the operational excellence efforts of the US Market Access (USMA) customer engagement teams at Vertex. This role will join other field operations team members and will specifically support the USMA Field reimbursement team and collaborate closely with internal partners to support field activities. This individual has a key role in helping support the field account reimbursement lead team (ARL) for our current and future Cell and Gene therapy (CGT) products (CASGEVY and zimislecel). This Individual will report to the Vice President, US Market Access Field teams, work closely with Head of field reimbursement, and support the day-to-day priorities for the ARL team.

This position is a hybrid role at Vertex which requires you to be in the office at least 3 days/week. 

Responsibilities:

• Lead for field internal meeting support (Plan of Action meetings (POA), launch meetings, manager meetings) to support ARL field team including development of meeting agendas and align with cross-functional colleagues to ensure focus on key priorities and goals across all therapeutic areas. This individual will work closely with market access strategy, brand teams, payer, trade and HEOR field teams, field training, Heme and Diabetes commercial business units, and marketing operations for these activities.
• Serves as project manager for all above activities and aligns internal stakeholders on milestones, dates, deliverables well in advance of deadlines.
• Coordinate and update ways of working across multiple internal teams including access and trade escalations
• Market access lead for CGT field reimbursement and access conferences, memberships, and sponsorships including coordination of customer meetings, strategic planning, and sponsorship activities as well as budget support.
• Coordinate with field training to ensure effective roll-out of field training resources. Collects, summarizes, and provides market access field training needs related to the current issues and trends to the extended team and leadership.
• Support goal setting process, strategic planning, and activities including business planning for accounts. Spearhead the MBO process and coordinate field level contests for the ARL team
• Collaborate with HQ cross-functional and ARL teams to identify market opportunities and develop and evolve comprehensive strategies and tactics across USMA customer segments.
• Contributes to the development of market access field scorecards to track customer-specific critical success factors, strategic imperatives, key tactical programs, performance metrics and KPIs.
• Leverages internal and external data including feedback via CRM dashboards and insights to enhance understanding for reporting, dashboards, and consolidated insights to inform field and HQ stakeholders.
• Coordinate field alignment structure and future re-alignments
• Supports Head of field reimbursement in assisting slide creation and editing for leadership and cross-functional meetings.

Qualifications:

• Bachelor’s Degree
• 5 years’ relevant experience in life sciences organization or healthcare industry, including 2 years’ experience in market access/managed care or patient services, or equivalent education and experience. Field reimbursement and/or hospital experience preferred.
• Strong project management experience
• Understanding of the pharmaceutical regulatory environment
• Outstanding oral and written communication skills
• PowerPoint and Excel knowledge and experience
• Excellent interpersonal, communication, organizational and facilitation skills
• Able to perform in a fast-paced environment, manage multiple priorities simultaneously, and communicate complex information clearly.
• Independent worker with demonstrated troubleshooting and critical thinking skills.

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as: 
1.    Hybrid: work remotely up to two days per week; or select
2.    On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. 
 

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]