Field Application Specialist - Boston

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

A healthier future is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity

The Roche Support Network is dedicated to providing exceptional support to customers.  As a Field Applications Specialist you will:

• serve as the Roche liaison and expert with the field and customers on all consultative, administrative and technical installation matters pertaining to implementation of assigned Roche systems. 

• serve as the lead technical expert for field support staff by supporting the local support team with the identification, analysis, and execution of complex hardware instrument implementations, including pre-installation planning and resolution of post-implementation hardware issues. 

• provide analysis, feedback and recommendations on product failure trends and serviceability issues.

• diagnose mechanical, hardware, software and system failure, using advanced knowledge, experience and skills. 

• determine the most cost-effective repair/resolution to minimize delay to the installation timeline. 

• responsible for maximizing customer satisfaction with Roche hardware installations. 

• promote effective, positive, and productive communications among team members to ensure and maximize satisfaction of customers.

• manage assigned installations at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, installation and support quality.

• oversee and assess quality of installation teams’ work and provide feedback to regional lead engineers regarding customer site readiness, delivery, and install resource scheduling.

This is a field-based role that requires daily and up to 20% overnight travel.
Our ideal candidate would reside within 25 miles of Waltham, MA.

A company vehicle is provided.

Who You Are

• Bachelor’s degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor’s degree in Medical Technology, and/or relevant experience

• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment

Preferred Qualifications

• Ability to learn and remain current on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT solutions, while keeping up with industry trends.

• Effective written and verbal communication skills, along with project management experience.

• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships. 

The expected salary range for this position based on the primary location of Massachusetts, is $67,000 - 124,400 USD.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits
 

Relocation benefits are not available for this job posting.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.