The Fed Hostperson at The Langham, Boston greets and seats guests, manages reservations, handles guest requests, and ensures restaurant cleanliness while providing high service levels.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will working with a passionate & talented Food & Beverage team to drive excellence in guest experience and the overall success The Fed Restaurant by delivering high standards in guest experience & colleague engagement while in alignment with the culture and values of Langham Hospitality Group.
Key Responsibilities:
- Greet and seat guest
- Answer the telephone/take reservations/manage reservations
- Stock Menus
- Responsible for handling guest requests.
- Provide maximum levels of guest service while maintaining Langham standards.
- Ensure restaurant is clean at closing.
- Receiving take-out orders both in person and on the phone and making sure guest receive their orders
- Assist server/busser/bartender as needed
- Additional duties not mentioned above may also be requested by supervisor
Qualifications:
- Must have related previous experience in similar environment.
- Use written (verbal/visual) sources of information, e.g. read reports, procedural documentation, and reference materials.
- Use non-verbal auditory sources of information, e.g. alarms.
- Use oral communication to perform work, e.g. answer telephone, and receive visitors.
- Stand; Reach; Grasp; Lift/Carry; Walk; Kneel; Squat/ Bend; Push/Pull.
- Make minor decisions requiring limited judgment, e.g. task sequencing, and Make general decisions in the absence of specific directions, e.g. prioritizing workload.
- React well and remain in control when working with high volume under pressure.
- Attend monthly department meeting and provided trainings.
- Must have full availability to work restaurant hours of operation; Evening availability
- Legally authorized to work in the United States.
Pay Range:
- $33.55 - $33.85 per hour
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/
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