Factory Floor Support Supervisor

Job Description
We are seeking an experienced and skilled Supervisor II to lead our IT Factory Floor Support team in Fort Wayne, IN. The successful candidate will be responsible for planning, organizing and supervising the activities of 8 to 10 IT Systems Administrators ensuring the effective and efficient resolution of IT Technical issues, while maintaining high levels of customer satisfaction.
Key Responsibilities:

• Supervise and direct the activities of 8 to 10 IT Factory Floor system administrators.
• Prioritize System Administrators IT support activities to meet customer demands and service level agreements
• Provide level 2 and 3 support for Factory Floor end-user computing issues.
• Implement processes and procedures to improve efficiency and effectiveness of the Factory Floor IT support operations
• Analyze customer feedback and support metrics to identify trends and areas for improvement
• Conduct regular audits and assessments to ensure compliance with company policies and security policies.
• Maintain a high level of vulnerability compliance to ensure IT Factory Floor workstations are compliant
• Ensure the security, integrity, and availability of organizational data and systems
• Collaborate with other departments to identify and prioritize information systems needs and develop solutions to meet those needs
• Provide coaching and guidance Systems Administrators, ensure compliance with organizational policies and procedures

What We Offer:

• Competitive salary and benefits package
• Opportunity to work with a leading IT company and interact with a diverse range of customers and technologies
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and reward for outstanding performance

Required Education, Experience, & Skills
Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field
• Minimum 5 years of experience in information systems, with at least 2 years in a supervisory or management role
• Experience with IT service management frameworks, such as ITIL and ServiceNow
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Preferred Education, Experience, & Skills
Preferred Qualifications:

• Certification in IT service management, such as ITIL Foundation or Certified Information Systems Security Professional (CISSP)
• Experience with cloud computing, cybersecurity, data analytics and virtualization
• Strong understanding of organizational change management and process improvement methodologies

Pay Information
Full-Time Salary Range: $77814 - $132283
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.