Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.
About the job:
We are looking for a highly skilled and proactive Expert Business Analyst with strong Salesforce experience to join our growing team. In this role, you will work closely with Product, Engineering, and cross-functional stakeholders to drive detailed requirements gathering, refine user stories, and support the successful execution of agile development processes, with a particular focus on Salesforce platform enhancements and integrations.
You will act as a critical liaison between business stakeholders and technical teams, ensuring alignment around business needs and functional specifications. Your ability to build strong relationships, lead productive discussions, and clearly communicate technical and business concepts will be key to delivering high-quality, scalable solutions.
If you are experienced in Salesforce, skilled in agile practices, and thrive in a collaborative, fast-paced environment, we want to hear from you.
Responsibilities:
• Partner with product managers, engineering teams, and business stakeholders to elicit, analyze, and document business and functional requirements—especially those related to Salesforce capabilities.
• Serve as the subject matter expert and point of contact for all Salesforce-related enhancements, user needs, and platform configurations.
• Lead the refinement and grooming of user stories, ensuring Salesforce-specific acceptance criteria are well-defined and stories are ready for development.
• Collaborate across teams to gather input, identify business challenges, and align on project scope and priorities.
• Build and maintain productive relationships with stakeholders across business units, facilitating clear and continuous communication.
• Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, integrations, and reporting.
• Support Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives in collaboration with Scrum Masters and Product Owners.
• Create and maintain documentation such as user stories, process flows, data mappings, and business rules, with an emphasis on Salesforce architecture and objects.
• Track and communicate progress, risks, and issues, ensuring transparency and business alignment.
• Identify process improvement opportunities, automation solutions, or system enhancements that optimize the use of Salesforce and other platforms.
About You:
• 6+ years of experience as a Business Analyst or Product Analyst, with hands-on experience working with Salesforce as a core platform.
• Proven ability to gather and refine Salesforce-related business requirements and translate them into technical documentation and user stories.
• Deep understanding of Salesforce architecture, standard and custom objects, flows, validation rules, and platform limitations.
• Strong communication and collaboration skills with the ability to influence across technical and non-technical audiences.
• Track record of success working with Agile teams, including participation in grooming, sprint planning, and backlog refinement.
• Detail-oriented and organized with the ability to manage competing priorities and multiple projects.
• Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools like Lucidchart or Visio.
• Comfortable working in a fast-paced, cross-functional environment.
Bonus Qualifications:
• Experience with additional enterprise tools and platforms such as Zuora, NetSuite, or Workday.
• Familiarity with API integrations, data flows, or light SQL for data validation.
• Background in SaaS, healthcare, or other regulated industries.
• Certifications such as Salesforce Administrator, Certified Scrum Product Owner, or IIBA CBAP.
Why Join Us?
As a Expert Business Analyst, you'll have the opportunity to shape the evolution of our Salesforce platform and business operations. You’ll work alongside passionate and collaborative teams to drive initiatives that improve user experience, system efficiency, and business value. If you're ready to lead through influence, solve meaningful problems, and make an impact—this role is for you.
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?
Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.
We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.
Visa Sponsorship is not offered for this position.
At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans
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