Experience Design Senior Associate - Employee Experiences

Job Description
As an Experience Design Senior Associate for HR, you will play a key role in shaping Employee Experiences across JPMC. You will contribute to strategically important initiatives and new solutions that anticipate employee needs across their day-to-day and career journey. Your experience contributing to end-to-end design, experience strategy and inclusive design will ensure that our offerings are well-crafted, useful, usable, and accessible.
In this role, you'll contribute to the design and delivery of digital experiences for JPMC's employees across the globe for products, platforms, and technology supported by our HR function. You'll be involved in every step of the design process including defining products and features, presenting to executives and stakeholder, and delivering concepts, prototypes and detailed design. You'll do this by collaborating across product, engineering, accessibility, and research, demonstrating a growth mindset, and being a team player to peers and partners. These net new digital experiences launched will enable JPMC to attract, hire and develop top talent, deepen career satisfaction, and equip employees with modern smart tools that make their day-to-day work more efficient.
Job responsibilities

• Define user flows and product features; Create wireframes, prototype interactions, and detailed design for key touchpoints for end-to-end design initiatives.
• Collaborate with cross-functional teams to integrate user experience design into the product development processes, and ensure seamless, user-centric solutions
• Create storyboards, journey maps and/or service blueprints, collaborate with UX Research in identifying pain points and opportunities for improvement, and champion new ideas in products and features of moderate complexity.
• Leverage your understanding and analysis of market trends, and both qualitative and quantitative research methodologies to interpret insights effectively to influence your design work
• Present your design work and POV to teams, partners and leadership keeping the user at the center of your story and rationale
• Contribute to components and patterns in our Employee Experience Design System (EX-DS) using your experience and knowledge of modern design systems
• Collaborate with our Researchers to scope and synthesize qualitative research, data analysis, and usability testing to inform discovery work, future-state blueprinting, service visions, and new product development
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in UX/UI/Product design or similar roles
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Case studies that demonstrate exceptional, world-class digital experiences (through low- to high-fidelity design work) that have contributed to positive business outcomes.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.