Executive Support & Client Experience Coordinator

Overview:

• Directs the daily workflow of regional “headquarter” office administrative support team.  Exercises supervisory authority over team responsible for supporting senior executives and activities in the office. Provides operational support for meetings and events for employees and customers held at the location. Manages the customer experience for visitors to the office, ensuring exceptional service.

Primary Responsibilities:

• Serve as single point of contact for senior executives and assistants for services and site matters.

• Provide oversight of administrative support to ensure an exceptional guest and employee experience.

• Provide executive reception coverage and coordinate executive assistant and executive reception scheduling.

• Maintain reservation systems and manage scheduling, proper operation and service levels of common meeting, conference room, and hoteling spaces.

• Support Regional President and other senior executives on projects and initiatives.

• Organize communications and distribution to all employees assigned to the office location.

• Manage vendors to ensure accuracy and timeliness of deliveries.

• Ensure satisfactory completion of service requests.

• Provide onsite event assistance as required.

• Serve as key contact for local Disaster Recovery and Business Continuity activities.

• Exercise usual authority of a manager concerning staffing, performance management, promotions, compensation, and disciplinary actions.

• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

• Promote an environment that supports belonging and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other duties as assigned.

Scope of Responsibilities:

• Responsible for site and service matters for regional “headquarter” office employees (~250) and guests.

• Manages a variety of general office activities such as maintaining physical location, procurement, special projects, and event planning.

• Ability to use discretion, maintains confidentiality, and use sound independent judgment.

Supervisory/ Managerial Responsibilities:

• Responsible for oversight and work leadership of assigned administrative support team.

Education and Experience Required:

• Associate’s degree, or equivalent work experience

• 3+ years’ work-related experience

• 1+ years' work leadership or supervisory experience

Education and Experience Preferred:

• Bachelor’s degree

• 2+ years’ supervisory/management experience

• Excellent customer service skills with ability to use tact and diplomacy.

• Excellent verbal and written communication skills.

• Experience working with personal computer systems, including relevant spreadsheet, presentation, word processing and scheduling software.

Physical Requirements:

• This is an onsite role that may require time outside of normal business hours.