Executive Assistant

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As Executive Assistant to the AVP of Global Security Sales, you will serve as the operational backbone of a rapidly scaling global sales organization as ServiceNow expands into Identity Security. You will operate at the center of a growing global team across Americas, EMEA, and APAC, ensuring leadership focus, operational rigor, and seamless execution.
This is a high-visibility role in a build-phase environment - startup velocity with enterprise scale. You must be proactive, detail-oriented, and comfortable operating with ambiguity while driving structure.
Role Responsibilities
Executive Support & Calendar Leadership

• Own complex, multi-time zone calendar management across Americas, EMEA, and APAC
• Exercise sound judgment in prioritization, conflict resolution, and time allocation
• Prepare leadership for meetings with clear agendas, context, and materials
• Drive meeting discipline and ensure follow-through on action items

Hiring & Recruiting Operations

• Partner with recruiting to coordinate high-volume interview scheduling
• Maintain hiring trackers and pipeline documentation with precision
• Ensure candidates and new hires have professional, seamless experience

Travel & Expense Management

• Manage domestic and international travel logistics
• Submit and track expense reports in Concur with accuracy and timeliness

Operational & Project Support

• Maintain org charts, headcount tracking, and operational documentation
• Coordinate logistics for major sales events (SKO, RSA, Nexus, etc.)
• Lead cross-functional operational projects from planning through execution
• Serve as connective tissue between regional leadership
• Identify and implement process improvements that increase efficiency and clarity

Onboarding Support

• Coordinate onboarding logistics to ensure new hires are operational from Day 1
• Be a strong collaborator and point of contact for new hires as they ramp up

Qualifications
Required

• 5+ years supporting senior leadership in high-growth, startup, or M&A environments
• Proven ability to manage competing priorities in a fast-paced, global setting
• Strong business judgment and understanding of leadership priorities
• High discretion handling confidential organizational and hiring information
• Advanced Excel/Google Sheets proficiency
• Experience with Microsoft Office, Zoom, Concur, Slack/Teams, recruiting platforms
• Located within 35 miles of 10 CityPlace, West Palm Beach

Preferred

• Experience supporting globally distributed teams
• Familiarity with SaaS, cybersecurity, or identity security environments
• Experience leveraging AI tools (ChatGPT, Copilot, Claude) to improve workflows
• CRM familiarity (Salesforce, ServiceNow, or similar)
• Corporate event planning experience

What Success Looks Like

• Leadership operates with focus and minimal friction
• Hiring operations run smoothly and data is always current
• Global scheduling is seamless across time zones
• Events are executed without last-minute disruption
• You deliver at least one measurable operational improvement within 90 days

Who You'll Work With
You'll report directly to AVP, Global Security Sales and work closely with their executive leadership team and ServiceNow regional sales leaders across Americas, EMEA, and APAC. You'll also coordinate with recruiting partners, consulting firm partners, and cross-functional teams across ServiceNow's broader organization. This role has high visibility and direct impact on how quickly and effectively we scale.
JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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