Executive Administrative Assistant to Ciena’s SVP, Global Customer Engagement

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

We’re seeking a dynamic and skilled Senior Executive Assistant to join our team. In this role, you will be responsible for efficiently managing the office of a Senior Executive in our Global Customer Engagement division. This is a unique opportunity for an experienced Senior Executive Assistant to thrive in a fast-paced environment, working for a global leader in networking; and a chance to be part of an innovative company that serves customers globally in the hyperscale, service provider, enterprise and government sectors.

With a supportive and empowering culture, opportunities for career development, and commitment to employee well-being, Ciena is truly a special workplace

The Must Haves:

Relationship Management

• Establish and build relationships with internal executives and senior-level members of their team across sales, systems engineering, marketing, product line management, supply chain, human resources, IT and legal.
• Develop a comprehensive understanding of Ciena’s business and customer/partner relationships to best facilitate effective and efficient engagements.
• Act as point of contact for the Executive Assistant community in the Global Customer Engagement team and play a crucial role in fostering collaboration and ensuring smooth operations.

Internal and External Events

• Facilitating working group meetings for key sales initiatives and ensuring seamless coordination and effective communications among participants.
• Managing attendance and customer engagements at important industry events, ensuring an impactful experience for all involved.
• Assisting in the planning/preparation of annual company events including our sales kickoff and the prestigious President’s Club.

Coordination of Global Customer Engagement Schedule

• Proactively managing and prioritizing customer/partner and internal stakeholder meetings, ensuring optimal use of time and resources.
• Coordinating travel arrangements, including creating effective meeting agendas for internal teams, as well as customers, and partners.  This may involve managing complex executive travel plans across multiple time zones.
• Establish a productive working rhythm with the Senior Executive to manage all their commitments while maintaining communication real-time through email, phone, and text to ensure proper coordination and timely execution of tasks and responsibilities.

Experience

• Excellent verbal and written communication skills
• Ability to work independently.  Demonstration of a high level of business savvy in previous roles including using judgment, ability to prioritize on behalf of self and executive
• Team collaboration, prioritization and problem solving
• International business exposure is a positive, particularly given time zone management and cultural awareness
• Proficiency in MSFT Office is required. SF.com, Workday and Oracle experience a plus, but not required as training can be provided.
• At least five years’ experience at the senior executive administrative assistant level

Location and Hours

• Preferred location is Atlanta or Hanover.
• This is a hybrid role.  The incumbent can work from our Atlanta or Hanover office full time OR work with the SVP to determine a split between the office and remote working. 
• Ebbs and flows of business require flexible hours of work week-to-week.

Pay Range: The annual pay range for this position is $77,800 - $124,200.
 

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.