EverPro - Customer Support Representative, Tier 1 (Remote, US)

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

Briostack is looking to hire motivated, goal-oriented, and dependable people to expand our client services team and join us as a Customer Support Representative, Tier 1. You will be responsible to field incoming calls, emails, and chats to address any questions our customers may have. This includes providing support, training and guidance through the adoption of Brio our SAAS based CRM designed specifically for pest control companies.

You:

You are a customer service professional at heart, building strong, trusting relationships with your customers. You are highly organized, able to handle multiple client requests at one time. You thrive when you can work across teams to ensure that a customer has the best solution available for their business. You work hard and are motivated by your clients’ successes.

Us:

Briostack is a small but quickly growing software as a service company, recently acquired by EverCommerce. We have a software suite targeted at the major business needs of pest control companies. Our goal is to build software so good that no one can offer a close substitute, and we are building a world-class engineering team to help us achieve it. Our product offering is named Brio, and there are a number of major parts to what it does:

• Sales Support

• Customer Relationship Management

• Appointment Scheduling

• Route Optimization

• End to End Paperless Documentation

• Billing and Transaction Processing

• Automated Notifications

Responsibilities:

• Field incoming calls, chats, and emails into our support team

• Consult with customers to understand their business and recommend best practices in the use of the software

• Nurture customer relationships to build trust

• Participate in the ongoing creation and updating of best practices for role and department

• Operate across department boundaries

• Consistently increase your knowledge of the software and the industry

• Collaborate with other departments when necessary to help the customer be successful

• Willingness to work over 40 hours when necessary

• Help Customer become an expert on the product which includes using all features to the fullest.

Qualifications

• Delivery of technology training in a corporate setting in-person and via the web

• Proven ability to manage multiple projects with tight deadlines

• Customer service/support

• High attention to detail

• Excellent written and verbal communication skills

• Project development

• Working well across departments

• Ability to prioritize and organize tasks

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid 

• Continued investment in your professional development 

• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. 

• 401k with up to a 4% match and immediate vesting 

• Flexible and generous (FTO) time-off 

• Employee Stock Purchase Program 

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Standard working hours for this position are 8:00am - 5:00pm MST. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Compensation:

The target compensation for this position is $17.00 - $19.75 per hour in most locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.