EverHealth - Customer Experience Internship (Remote, US)

Our mission is to deliver a best-in-class customer experience by combining thoughtful processes, strong enablement, and data-driven insights. As a CX Intern, you’ll gain hands-on exposure to how customer-facing teams operate, how customer feedback drives change, and how operational improvements scale impact across the organization.  

Responsibilities: 

• Support CX Onboarding & Implementation, Customer Success, and Support teams through rotational exposure to core workflows and initiatives 

• Assist with documenting and improving CX processes, SOPs, playbooks, and enablement materials 

• Help organize, validate, and maintain CX knowledge bases and internal documentation 

• Support data collection, reporting, and insights related to customer experience metrics (e.g., CSAT, NPS, case trends, QA themes) 

• Collaborate with CX partners on projects related to process optimization, tooling improvements, AI/automation support, and customer journey enhancements 

• Participate in CX team meetings, training sessions, and cross-functional working groups 

• Conduct research, synthesize findings, and present recommendations for improving customer experience and internal efficiency 

• Assist with ad hoc CX initiatives and special projects as business needs evolve 

• Prepare and present a final internship project highlighting learnings, outcomes, and recommendations 

What You’ll Learn:

• How customer-facing teams operate at scale across Success, Support, and Operations 

• How customer feedback and data inform product, process, and experience decisions 

• Best practices in CX documentation, enablement, and operational excellence 

• Exposure to CX tools and systems (e.g., CRM, ticketing platforms, knowledge bases, analytics tools) 

• How cross-functional collaboration drives customer outcomes 

Qualifications: 

• High level of attention to detail/accuracy. 

• Exercise discretion and good judgment and maintain confidentiality when handling sensitive information. 

• Positive attitude approaching any task no matter how big/small. 

• Approaches projects with creativity and is willing to think outside of the box. 

• Effective communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner. 

• Proactive, self-motivated, and able to work both independently and collaboratively in a fast-paced environment. 

• Willing to travel for Denver, Colorado for the intern kickoff week and possibly the Intern executive presentations. 

What we are looking for: 

• Rising juniors and seniors pursuing a bachelor’s degree from an accredited university.

• Applicants to be currently authorized to work in the United States on a full-time basis from June to August 2026. 

• Must be willing to commit to a 10-week internship I the Summer of 2026 (June-August) on a full-time basis. 

• Enthusiastic about technology and committed to professional development. 

• Good written and verbal communication skills. 

• Willing to learn and collaborate with your teammates.  

Where:  

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position. 

Compensation:  

The target base compensation for this position is $20.00 USD per hour. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.