Evergreen Enterprise Customer Success Manager (Remote- US)

About Us: 

Dozuki is a leading software company specializing in connected worker software for faster, better and safer manufacturing. We allow manufacturing companies to connect their processes, their people, and their platforms to drive frontline digital transformation.

Job Overview: 

We are seeking a dynamic and experienced Customer Success Manager to join our team. The Customer Success Manager will be responsible for building and maintaining strong relationships with our clients, ensuring they receive exceptional service, and driving customer satisfaction and retention. The ideal candidate will have a passion for technology, excellent communication skills, and a track record of managing successful customer relationships.

What is an Evergreen Requisition?:

This requisition is designated as an 'Evergreen' requisition and is intended for ongoing sourcing of qualified candidates for future frequent and recurring positions. It is not a guarantee of employment or a commitment to hire. Candidates identified through this requisition will be considered for future openings and will be transferred to a separate, linked requisition for the formal hiring process.

Key Responsibilities:

• Customer Relationship Management:
  • Build and maintain strong, long-lasting relationships with clients.
  • Serve as the primary point of contact for customer inquiries, issues, and escalations.
  • Conduct regular check-ins and quarterly business reviews with clients to ensure they are maximizing the value of our software.
• Customer Success Planning:
  • Develop and execute customer success plans tailored to individual client needs.
  • Monitor customer health and proactively identify opportunities for growth and improvement.
  • Collaborate with internal teams to ensure customer needs are met and expectations are exceeded.
  • Create return on investment (ROI) analysis for customers.
• Customer Retention and Advocacy:
  • Monitor customer satisfaction and work to resolve any issues that may impact retention.
  • Identify and develop customer advocates who can provide testimonials and referrals.
  • Gather customer feedback and relay it to the product development team to drive continuous improvement.
• Metrics and Reporting:
  • Track and report on key customer success metrics, including customer satisfaction, retention, and product usage.
  • Provide regular updates to the leadership team on customer health and success initiatives.

• Continuous Learning & Development:
  • Stay updated on the latest developments in the company’s products, industry trends, and emerging technologies.
  • Participate in ongoing training and professional development to enhance technical skills and product knowledge.

Qualifications:

• Bachelor's degree in Business, Computer Science, Marketing, Communications, or a related field.
• 7+ years of experience in a customer success, account management, or related role within the software industry.
• Proven track record of managing and growing customer relationships.
• Experience leading and managing customer success teams.
• Strong understanding of SaaS (Software as a Service) business models and technology.
• Manufacturing industry knowledge is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach to customer issues.
• Proficiency with CRM (salesforce) software and customer success tools.
• Proficiency in the Microsoft and Google Suite of products.
• Ability to travel 25-40% 

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and holidays.
• Opportunities for professional development and growth.
• A collaborative and supportive work environment.
• Remote-friendly environment
• Monthly stipend for gym membership
• Home office set-up stipend

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Refugee and asylee candidates will be considered provided they can provide proof of status prior to beginning employment

Privacy- AWS provides customers with the option to store their data in AWS GovCloud (US), which is managed solely by US Citizens in US locations. AWS GovCloud (US) is Amazon’s isolated cloud environment where accounts are only granted to US Persons working for US organizations.

Dozuki is committed to a diverse and inclusive workplace. Dozuki is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please inform your recruiter.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $90,000/year in our lowest geographic market up to $110,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Other incentives and compensation may be available based upon a number of factors including bonus, equity, and OTE (on target earnings)

!!!Fraud Alert!!!
Important information regarding fraudulent job offers
Overview
Dozuki has observed that certain agencies/individuals have been making job offers on behalf of Dozuki in exchange for money and/or personal identifying information such as Date of Birth, Social Security number, etc. Job applicants have received dubious emails and LinkedIn messages extending Dozuki offer letters and asking for payments in lieu of benefits, uniforms, laptops, etc.
At Dozuki, we don’t charge a fee at any stage of our recruitment process. Legally, we’re not obliged to honor any job assurances made by third parties in exchange for money.
How can I tell if an offer of employment is genuine?
Dozuki always first extends a verbal offer before a written offer is constructed.
What’s recruitment fraud?
Recruitment fraud is a sophisticated scam offering fictitious job opportunities. This type of fraud is normally perpetrated through online services, such as bogus websites, or through unsolicited emails claiming to be from Dozuki. These emails request that you provide personal information, and ultimately payments, to process applications for jobs that don’t exist. Fraudsters impersonate Dozuki’s recruiters and use the company name/logo, brand names, and images illegally, without authorization. They try to extract money as security deposit, documentation processing fees, training fees, uniforms, laptops, benefits, etc.
Despite our most vigilant efforts, some people continue to operate and defraud the general public. Therefore, it’s important to stay informed and aware about such fraudulent activities.
How do I identify recruitment fraud?
1. E-mail correspondence is often sent from (or to) free web-based email accounts, such as Yahoo.com, Gmail.com, Live.com, etc.
2. Email correspondence appears to be sent from an officer or senior executive of the company, often in Legal or Human Resources. If the email address doesn’t end with @Dozuki.com, it’s most likely not legitimate.
3. The perpetrators frequently use mobile or platform telephone numbers or contact through WhatsApp, Google Voice, etc.
4. There is an insistence on urgency.
How can I protect myself?
• Don’t pay or transfer money to get a job at Dozuki. Dozuki will not accept liabilities for any losses to those who have been defrauded.
• Don’t engage with persons who hold themselves out as Dozuki employees and try to solicit payments under the pretext of offering recruitments.
• Be careful when sharing your personal information to protect yourself from potential damage.
• DO NOT CLICK ON ATTACHMENTS