Facilities Operations Associate

Job Description
Join our team as an Events Operations Associate to work with a team of client center planners, focusing on operational excellence and efficient event execution.
As an Events Operations Associate within our Amenity Services team, you will collaborate with a team of client center planners to ensure seamless event operations. Responsibilities include overseeing procedural compliance, engaging with senior management, and coordinating with various teams to ensure smooth event execution. The role emphasizes optimizing meeting space utilization, assigning tasks based on operational needs, and driving continuous improvement through operations meetings. Additional tasks involve managing conference calls, handling reception duties, and enhancing facilities and client experiences through operational projects.
Job Responsibilities

• Resolve daily operational challenges and foster a collaborative, problem-solving environment.
• Monitor compliance with standard operating procedures and update them regularly to ensure operational efficiency.
• Engage with Senior Management and Line Of Business representatives to ensure outstanding operational service.
• Collaborate with catering, technology, and operations teams for seamless event delivery.
• Optimize meeting space management for maximum operational utilization and efficiency.
• Assign operational tasks to team members based on expertise for exceptional results.
• Participate in operations meetings to stay informed and drive continuous operational improvement.
• Conduct pre and post conference calls and document operational details in the EMS.
• Perform reception duties to ensure smooth communication and client satisfaction.
• Work on operational projects to enhance facilities and client experience, and conduct performance reviews.

Required Qualifications, Capabilities, and Skills

• 4+ years' experience in the Operational Hospitality Industry (5-star hotels, Event Operations, and Food & Beverage) with high-touch customer service, demonstrating a strong foundation in customer service and organizational skills.
• Proven experience in managing and developing a team (local and remote), including conducting performance reviews and identifying training needs.
• Understand the meeting planning process and management of the customer experience from an operational perspective.
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy.
• Strong knowledge of audio-visual systems, food and beverage/catering services.
• Proficiency in Microsoft Office tools is essential.
• Willingness to work flexible shifts to cover conference center hours and locations.
• Bachelor's degree required.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of the EMS booking system is a plus.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.