The Events Captain ensures high guest satisfaction during private events, overseeing setup, service, and communication between teams, while assisting guests with gameplay.
WHO WE ARE
Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
JOB DESCRIPTION
The Events Captain is responsible for ensuring that all private event groups are extremely satisfied throughout their party, constantly exceeding guest expectations by proactively anticipating their needs, beginning with the setup process prior to the event, and continuing through both their dining & gameplay experiences. This role will help bridge the gap between our Corporate Team & Service Staff while being the direct point of contact for all smaller groups in addition to aiding management with all large event functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Gathering all essential event and staffing information prior to event start.
- Communicates with managers, chefs, and service staff about event/catering timing and any special requests.
- Overseeing the setup of all tables/areas and supplies, including buffet items, A/V equipment, outside decorations etc.
- Creates a personal connection onsite with the event contact while ensuring that all of their guest needs are exceeded.
- Oversee service of food and beverage, and communicates changes proactively to the staff.
- Delivers gameplay briefings & assists guests with the check-in system prior to gameplay.
- Ensures the ending of the event is a pleasant experience.
- Maintains and clean and organized work area.
- Ensures guests leave eager to return always extending a friendly farewell.
- Submit Event Recaps to Events Management.
- Must be comfortable with learning and utilizing a variety of Event software including Tripleseat, SmartWaiver, Toast, and proprietary software - previous experience is a plus!
- Ability to work varying shifts, weekends and holidays, as well as extended workdays to support business needs.
- Maintain a sharp and professional personal appearance with all work attire clean, pressed and in good repair at all times. Hair must be neatly restrained. Non-slip shoes are required.
- Must be TIPS certified, or able to become certified within 14 days of employment.
- Other duties may be assigned.
MUST-HAVE SKILLS
- The Event Captain must meet and exceed customer expectations, provide the highest quality of services to guests and vendors, and be able to communicate effectively verbally with customers, co-workers and supervisors.
- Must be detail-oriented and have the ability to multitask. Event Captains must have the ability to work well in a team environment as they are the bridge between our restaurant and entertainment verticals - as such they must be able to work with all levels of management & other team members in addition to becoming an expert in both areas.
- Two to three years related experience; or equivalent combination of education and experience.
- Level99 is a 48,000 square foot entertainment complex where you will have to walk, bend and stand for periods of time, and may be asked to occasionally lift objects (35lbs max). The noise level fluctuates, but can be very loud during the weekends and peak traffic times.
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Level99 is an E-Verify employer.
Top Skills
Event Software
Smartwaiver
Toast
Tripleseat
Level99 Natick, Massachusetts, USA Office
1235 Worcester St., Natick, MA, United States, 01760
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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