Entry-Level Underwriter

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

Pay: $24.00 per hour 

Start Date: September 15th, 2025

• Maintain high quality while processing large numbers of personal consumer loan applications     
• Provide excellent customer service to inbound and outbound calls  
• Answer customer service request via an internal communication system
• Be an expert on our product and processes
• Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work
• Review financial documents submitted by the borrower
• Verify and calculate customer income
• Detect suspicious and fraudulent loan applications
• Meet and/or exceed production, quality, and customer service goals

What We Look For:

• 1+ years of experience in banking, financial services and/or related industry
• Previous contact center experience
• College degree preferred
• Ability to calculate financial information accurately
• Strong problem solving and analytical skills
• High level of integrity
• Team oriented mindset
• Ability to thrive in a changing and fast-paced environment
• Excellent verbal and written communication skills
• Detail oriented
• Proficient with Google Workspace: Gmail, Sheets, Docs

Nice to Have:

• Knowledge of Zendesk or other CRM applications is a plus

What We Offer You: 

• Great open office space
• Paid time off (PTO)
• Competitive 401(k) program
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages
  

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For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.