Enterprise Renewals and Retention Manager (US Markets)

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.

Here, you own the way you work, but we move as one unbeatable team.

We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer.

We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t.

Ready to share our ambition and make an impact? Then, this role may be for you.

Our Enterprise Renewals and Retention Manager manages a high volume of lower-spend enterprise customers, ensuring they realize value from Semrush, successfully renew, and grow over time. This role focuses on efficient, scalable engagement, combining renewal ownership, customer enablement, and proactive growth identification.

Renewals & Retention

• Own and execute a high-volume renewal pipeline of Enterprise segment customers ($1–2K MRR), ensuring strong retention and on-time renewals

• Drive renewal strategy at scale, leveraging data, usage insights, and playbooks to maintain high retention rates

• Lead renewal conversations and negotiations where needed, ensuring alignment on value and outcomes

Scaled Relationship Management

• Build trusted relationships across a broad customer base through scalable touchpoints (1:many, digital, and pooled engagement models)

• Act as a strategic advisor by delivering targeted, relevant recommendations aligned to customer goals

• Expand stakeholder engagement within accounts where growth potential exists
   

Customer Enablement & Adoption

• Deliver structured enablement to help customers adopt and fully utilize Semrush tools

• Drive product usage through webinars, campaigns, and repeatable programs

• Ensure customers clearly understand how Semrush maps to their marketing workflows and business outcomes
   

Renewal Pipeline Management

• Effectively manage a large book of business with a focus on forecasting accuracy and proactive risk mitigation

• Prioritize accounts based on health, risk, and growth potential to maximize efficiency and impact

• Leverage automation, tooling, and segmentation strategies to scale engagement
   

Drive Customer Value

• Analyze customer usage and engagement data to identify gaps and opportunities

• Proactively guide customers toward features and workflows that improve performance and ROI

• Reinforce value realization consistently throughout the customer lifecycle
   

Identify Growth Opportunities

• Identify expansion opportunities across a broad portfolio, including upsell, cross-sell, and product adoption growth

• Partner with Sales on qualified expansion opportunities and smooth handoffs where applicable

• Use data signals and customer insights to prioritize high-potential accounts

Customer Advocacy

• Act as the voice of the customer, surfacing trends, feedback, and product opportunities

• Stay informed on customer goals, industry trends, and competitive landscape to better support retention and growth

Move together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role: 

Required Qualifications:

• 3–5+ years of experience in Customer Success, Account Management, or related roles, preferably in SaaS or MarTech

• Experience managing a high-volume book of business with a focus on renewals and retention

• Proven track record of meeting or exceeding renewal/retention targets

• Strong organizational and pipeline management skills in a fast-paced, scaled environment

• Ability to balance personalization with scalable approaches (1:many, automation, segmentation)

• Strong communication skills with the ability to convey value to diverse stakeholders

• Working knowledge of digital marketing (SEO, SEM, content, analytics, etc.

Preferred Qualifications:

• Experience working with enterprise customers in a scaled or pooled CS model

• Familiarity with data-driven customer health scoring and lifecycle management

• Experience collaborating cross-functionally with Sales, Marketing, and Product teams

• Experience in a global or international environment

• You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Changes, because we are always looking to make things better

• Unlimited PTO

• Low cost medical, dental, and vision plans

• Life insurance

• Accidental death and dismemberment (AD&D) insurance 

• Dependent Care Savings Accounts and Flexible Spending Accounts

• Health Saving Account 

• Short-term and long-term Disability

• Employee Assistance Program

• Employee Resource Groups 

• 401(k) plan 

• Paid parental leave

• Relief Fund

• Travel coverage

Semrush (NYSE: SEMR) is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.

Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. 

Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. 

Ready to be a part of this mission? Join us!