The Enterprise Relationship Manager will sell Digital Employee Experience solutions, manage client relationships, and exceed revenue quotas while understanding customer needs and the competitive market.
ControlUp creates an autonomous workplace where the day runs itself.
We’re a leader in DEX, unifying digital employee experience and IT operations into one powerful platform built for modern workplace management. By combining real-time monitoring, automation, and proactive remediation, ControlUp enables IT teams to prevent issues before they impact employees, reduce operational complexity, and streamline IT environments, without the clutter of multiple tools. With ControlUp, IT works smarter, employees stay productive, and the workday runs itself. One platform. One powerful shift in how work flows.
No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can get on with work that matters.
The Role
We are looking for an experienced, highly motivated Enterprise Software Sales Executive to manage a named account territory (Northeast US). This position is responsible for selling to and supporting both end users and channel partners, leveraging all routes to market. The Sales Executive will sell our marketing leading Digital Employee Experience solutions by gaining a thorough understanding of the client’s business and the industry in which they compete, the corresponding IT initiatives, identifying needs which the company can help resolve, developing compelling business value proposals for our solutions, and ultimately closing business. The Sales Executive will also develop and maintain trusted relationships with senior level decision makers and other key buyers within the named accounts and partners.
Candidates must reside in one of the following states: Maine, Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut.
How You’ll Spend Your Day
- Exceed revenue quota goals on a monthly, quarterly, and yearly basis
- Demonstrate the ability to address each customer’s and partner’s unique inquiry, while providing them with the proper information and appropriate solution based on the customer’s specific needs and interests
- Develop business plans, which align to the assigned geographic and business needs
- Engage and work with business partners where appropriate
- Follow-up on all leads supplied and ensure internal systems are updated
- Lead the appropriate technical resources to demonstrate ControlUp advantages to the customer
- Follow-up with clients and work with ControlUp post-sale managers to ensure consistent and ongoing coverage of account including new sales opportunities
- Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process
- Develop and maintain a deep understanding of the territory including the customers, the prospects, the partners, the influencer’s, and the competitors
- Understand and communicate all product and technological strategies employed by competitive and complimentary organizations in the Digital Employee Experience market space
- Maintain the highest level of customer and partner satisfaction within the accounts in your territory
- Maintain a positive, professional ‘total customer service’ attitude and demonstrate the company’s Core Values
- Demonstrate the ability to create and manage conversations at all business and technical levels Act in ways that demonstrate customer focus and satisfaction by building effective relationships with customers, identifying, meeting and exceeding customer expectations, and by treating customers with dignity and respect
Your Experience and Qualifications
- Bachelor’s degree or global equivalent in an IT, business or sales related field.
- Business travel is expected for this position
- 7+ Years of Business to Business enterprise sales experience
- Proven results in a quota-oriented sales environment and an understanding of technology and technological innovations
- Proven negotiation skills and the ability to persuade and influence decision makers and executives is required.
- Effective at presenting to executive management, i.e. C-Level
- Professionalism, personal integrity, a high internal commitment to achieve success, the ability to build and maintain a vast network of professional relationships over a long period of time, strong oral and written communication skills
Top Skills
Digital Employee Experience
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