Enterprise Operations Analyst

JOB OVERVIEW:  

This position focuses on the operational aspects of sales management including coordination and completion of Competitive Reviews and RFPs, profit analysis, implementation, reporting and review. This position will lead the team on special projects and major RFP’s.  Develop quality standards and process improvement initiatives in order to achieve best practices. Develop recommendations to solve problems and issues related to business operations. Prepare presentations and report findings to management. Prepare moderately complex financial analysis, budgeting, forecasting, and reporting. Adheres and follows company and division organizational policies and procedures.

KEY RESPONSIBILITIES:  

• Responsible for submitting RFP (request for pricing) /RFI (request for information) and Competitive Reviews for our large customers. Works with Legal to ensure that RFPs, bids and agreements are drafted as needed. Collaborate with internal customers to gather requirements, identify issues, and determine the scope of project.  Create financial models of "what if" scenarios to help future business planning.  Prepare savings reports utilizing lower cost alternative products and/or contract costs.  Reach out to Manufactures to obtain best cost available to customers. Develop reports from databases to provide management with information to make sound decisions. Perform data modeling studies and develop basic models.
• Document and maintain operational policies and procedures, including documenting detailed process flows.  Collect data to analyze new and existing business operations and processes to initiate and recommend best practices and procedures that focus on increased productivity and reduced cost; make recommendation to management to improve.  Responsible for management of Enterprise Profit Models.  Implement basic databases, including the analysis of data contained in the databases Provide financial and/or business support for management teams
• Communicate business results, operational analyses, change recommendations and other information developed and/or received to management, formally present findings to management.  Track, and report business metrics and service level agreements to key stakeholders.  Coordinates efforts/resources to ensure priorities are met. For example, participates in weekly/monthly calls and meetings with the sales and Enterprise operations teams. Tracks wins, pending deals and loses 
• Participates in special projects and performs other duties as required.
• Act as a project manager, lead process improvement initiatives and provide consultation to users to address business issues.  Oversees Enterprise Operations Specialist and Sr. Specialist work for quality and guideline compliance.   Available to answer questions from Enterprise Operations Specialist and Sr. Specialist and assist with training and development

SPECIFIC KNOWLEDGE & SKILLS:

• Proven track record for leading projects
• Demonstrated ability to mentor/advise team members
• Proficient in Microsoft Excel
• Basic business math
• Analytical and organizational skills
• Proficient in Microstrategy Data Warehouse
• Proficient in Sales Force
• Ability to effectively communicate with sales force  (proactive) and upper management
• Ability to conduct price/cost savings reports utilizing lower cost alternative products and/or contract costs
• Ability to review and edit product matches based off of customer usage reports
• Knowledge of sales plans and pricing adjustments
• Ability to edit and review an Enterprise Profit Model

GENERAL SKILLS & COMPETENCIES: 

• Basic understanding of industry practices
• General proficiency with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills
• Good verbal and written communication skills
• Basic presentation and public speaking skills
• Basic interpersonal skills
• Developing professional credibility

MINIMUM WORK EXPERIENCE: 

Typically 2 to 4 years of related professional experience.

PREFERRED EDUCATION: 

Typically a Bachelor's Degree or global equivalent in related discipline.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. No special physical demands required.