Enterprise Lead, National Client Experience - Employee Benefits

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.

Core Responsibilities

Bridge Between Teams o     Acts as the liaison between the transition project team and end-users.

• Communicates process changes clearly and translates technical jargon into practical steps.

Subject Matter Expertise o     Deep understanding of legacy processes to support optimization to new workflows.

• Provides feedback during testing and pilots to ensure usability and desired outcomes.
• Obtains data to provide analysis for process requirements.

Change Champion

• Advocates for the benefits of the new process.
• Encourages adoption and proactively addresses resistance among peers.

Training & Support o     Conducts hands-on training sessions.

• Offers real-time troubleshooting during go-live.

Business Decision  o     Analyze options and evaluate outcomes

• Make decisions timely to maintain momentum and progress o Communicate decisions clearly to impacted business partners Key Skills

• Process Knowledge: Knows both old and new systems thoroughly.
• Communication: Skilled at explaining complex changes in simple terms.
• Problem-Solving: Quickly identifies issues and escalates critical ones.
• Empathy: Understands user concerns and builds trust.
• Adaptability: Comfortable with ambiguity and rapid change.

 

• Influential: Respected by peers; their endorsement drives adoption.
• Proactive: Spots potential challenges before they escalate.
• Collaborative: Works closely with project managers, IT, and end-users.
• Detail-Oriented: Ensures accuracy in process requirements and execution.

Goals

• Smooth transition with minimal disruption.
• High user adoption and satisfaction.
• Continuous improvement feedback loop.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.