Enterprise IT Support Technician II

The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more. As an Enterprise IT Technician II for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones, and make sure the technology in our offices is working.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Provide best-in-class customer service and technical support for our employees
• Deploy laptops as part of onboarding and refresh cycles
• Assist with new hire orientations covering policies, best practices and services used within Datadog
• Handle general ticketing, account management, and problem escalation
• Maintain hardware and software inventory
• Work with global counterparts to improve processes and consistency across the org
• Support unified communications needs for Datadog employees in conference rooms and other common areas
• Create and maintain internal and user facing documentation
• Participate in deployment and security related projects
• Participate in the IT Support on call rotation
• Provide mentorship and be an escalation point to junior team members
• Support small and large scale projects
• Support internal events such as All-Hands and offsite marketing events

Who You Are:

• 3+ years of experience in an IT Support role, preferably supporting a corporate environment
• You love working in a team and helping people
• You get excited to teach and mentor new things you have learned
• You have supported Apple devices such as Macbooks and iPads
• You have excellent verbal and written communications skills
• You are fascinated by the way things work and can explain them in simple terms
• You want to work in a fast-paced, high growth startup environment
• You;ve used Google Workspace and other common SaaS applications such as Slack,Zoom, Confluence, RingCentral and Jamf to administer & manage user accounts
• You have experience supporting small to large IT related projects

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.