Enterprise Customer Success Manager

Scrunch, a venture-backed startup, is on a mission to bring brands to an AI-first future—where people increasingly rely on LLMs to discover, understand, and act on information that matters to them.

As AI search and conversational agents replace traditional web search and browsing, Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more—working with AI platforms, not against them. This shift represents the biggest change to marketing since the dawn of the internet.

With $26M in backing from Mayfield Fund, Decibel, Homebrew, GTM Capital, and leading Silicon Valley founders and operators, Scrunch has scaled rapidly since commercial launch. Today, more than 500 paying brands—including Fortune 500 companies like Lenovo, category-defining brands like Skims, and breakout startups like Clerk—use the platform.

Scrunch is looking for an Enterprise Customer Success Manager with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value. You’ll serve as the connective tissue between our technology and our users—ensuring clients not only succeed but become champions of our product.

• Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.

• Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.

• Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.

• Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).

• 5+ years in customer success or account management with bonus points for experience at SEO and/or marketing focused SaaS companies

• Strong communication skills—you can turn technical insights into persuasive, strategic action plans for clients.

• Proven experience managing a strategic, enterprise or named accounts book of business employing strategic playbooks to drive adoption and customer satisfaction

• Experience working in early-stage startups or SaaS environments, where you’ve helped define new processes and customer success strategies.

• Team first oriented mindset - you collaborate effectively across product, sales, and marketing to drive customer success.

• Proactively ensure that clients measure and achieve their desired outcome with our software solution.

• Development and maintenance of strategic account plans for every client to ensure clear alignment on their priorities and value drivers

• Onboard clients promptly to ensure they start receiving value from their investment in our platform

• Influence clients to adopt our platform and integrate it into their regular workflows leading to account expansion opportunities.

• You’re seen as a trusted advisor and key strategic partner to both your clients and our internal teams.

Scrunch AI is an equal opportunity employer. We welcome people of all backgrounds, experiences, perspectives, and identities. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.