Enterprise Cloud & Data Infrastructure Architect

Job Description:

POSITION SUMMARY:

Berklee is looking for an Enterprise Cloud & Data Infrastructure Architect (Enterprise Architect) to help the College achieve its goals by implementing the latest and most relevant technological solutions. This role requires a strong focus on technological architecture and the ability to work across different business units to ensure IT architecture best practices.

The ideal candidate will have experience working with various types of technology environments, managing system integrations, and solving complex issues. They should be skilled in handling environments that include on-premises, co-located, hosted, and cloud systems. Additionally, they must be able to communicate complex business and technical processes in simple, visual ways and speak clearly. Patience and good interpersonal skills are necessary to train and mentor technical colleagues on system operations.

The Enterprise Architect will report to the Director of Systems and Networks and will align the College's technology infrastructure with its strategic, tactical, and operational needs. This role involves collaborating with other senior technology staff, including Systems and Network Architects and Administrators, as well as other technology teams and business units. The Enterprise Architect will work with Systems Administrators and external service partners to define technical operations and ensure that the technical team's priorities and procedures support the College's mission. They will manage various technology infrastructure upgrade projects, focusing on cloud solutions and IT architecture best practices.

The candidate must have experience in leading teams in a matrixed reporting environment and a proven track record of successful technology implementation and integration projects.

MINIMUM JOB QUALIFICATIONS:

• Bachelor’s degree in computer science, information technology, or related field or 10+ years equivalent work experience 

• 5+ years of demonstrated technical proficiency, IT project leadership, documentation and architecture experience

• Current technology certifications preferred

ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: (list 5-8 essential job functions)

• Design and document enterprise infrastructure systems architecture and solutions.

• Provide architectural oversight for infrastructure governance (both cloud and on prem,) ensuring a robust security posture, and managing IT projects across the organization.

• Lead and advise on the implementation and system administration of:

• • Virtualization  infrastructure

  • Storage Area Network (SAN) and backup  infrastructure

  • Directory infrastructure (authentication & identity management, single sign-on)

  •  infrastructure (listserv & mail relay, Google Workspace for Education, spam filtering & spoof protection)

  • Web infrastructure supporting intranet and public web presence

  • Citrix application hosting infrastructure

  • Cloud native/multi-cloud and hybrid cloud architecture

• Develop or manage proactive and reactive systems monitoring protocols and standards for the College’s heterogeneous systems environment.

• Develop and manage incident management and response procedures.

• Assist in developing security policies and ensuring compliance with implementation requirements.

• Assist in disaster recovery planning for enterprise IT resources.

• Cloud Infrastructure Management:

• • Oversee the architecture, implementation, and management of cloud-based services and solutions, including Google Workspace for Education, AWS, and Microsoft Office 365.

  • Ensure seamless integration and interoperability between cloud services and on-premises systems.

  • Develop and implement cloud governance policies to manage access, security, and compliance.

  • Monitor cloud infrastructure performance, usage, and cost, and optimize efficiency and effectiveness.

  • Collaborate with various stakeholders to ensure cloud solutions meet the strategic, tactical, and operational needs of the College.

Communication and Technical Leadership Competencies:

• Ability to solicit and gather technical details and requirements, contributing to the clarity and definition required to establish project milestones, tasks, goals and cost management.

• Clear communication skills to summarize and convey complex information in varied written formats to internal and external customers.

• Create complex documents, including technical procedures, diagrams, workflows, and timelines specific to technology solutions/applications.

• Demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations.

• Lead collaborative teams for larger projects or groups, both internal and external to Berklee and across functional areas.

• Provide high levels of customer service and staff training to meet customer service standards and expectations.

• Lead project team meetings, including reviewing action plans and tracking project milestones.

• Maintain a constructive, team-oriented, and customer-focused attitude at all times and in all settings.

• Work independently and creatively, learn quickly, and solve complex problems in high-pressure situations.

• Influence, train, mentor, and leverage the skills of others, including business partners and technical team members.

• Knowledge of software development life cycles and methodologies.

Knowledge, Skills and Abilities Required: 

• Multi Cloud/Native Cloud and Hybrid Cloud IT operations mgmt. and architecture

• Strong background in Windows, Linux, and Apple system administration concepts and practices, including configuration of network services, servers, security, backup, recovery, automation, and system tuning.

• Extensive experience with enterprise applications, protocols, and standards, especially directory (LDAP), e-mail (SMTP, IMAP, POP3), calendaring, and web (HTTP) services.

• Advanced knowledge of identity management concepts (Single Sign-On; Authentication, Authorization, and Accounting; LDAP; SSL/TLS; PKI).

• Experience with enterprise storage area network (SAN) technology, managing block and unified storage arrays, multipath host configuration, and fabric zoning. Experience with network-attached solutions (NAS) and configuring network file systems (NFS, CIFS).

• Strong knowledge of systems and information security standards and their achievement in a heterogeneous environment.

• Knowledge and Skills Preferred: The Enterprise Architect should have several years of experience interfacing with all of these technologies, some comfort level as an administrator for most of them, and deep core competency in some of the following:

• Windows 2008, 2012, 2016, etc.; Linux, RHEL & Unix

• Experience with Directory platforms and identity management

• DNS, DHCP, Protocol filtering, TCP, UDP Proxy servers.

• Certificates, PKI, Radius, VPN.

• Scripting or Programming Languages: Bash, batch, PowerShell, vbscript, C+, C# or similar.

• iSCSI, Fiber Channel.

• Knowledge of technology service frameworks such as ITIL.

• Knowledge and understanding of the OSI Network model.

• Experience working in an academic environment.

• Experience managing a technical team preferred.

• Advanced Systems Administration Certifications: AIX, RHEL, MCITP.

SPECIAL WORKING CONDITIONS, PHYSICAL REQUIREMENTS, ETC. (Responsible for on-call, 24 HR. coverage, etc.):

• Berklee College maintains a global infrastructure. Planned and unplanned work may be required after hours or on weekend. 

• The Enterprise Architect is a part of the IT OPS support team and may occasionally be asked  to participate in 7 x24 on call coverage. 

• Light physical work as related to server systems may be required. 

• Employee will be required to stand for periods of time or move throughout the college campus, including occasional travel to any off site hosting facilities. 

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities.  This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Hiring Range:

$155,000 - $170,000; salary dependent on relevant experience and education. 

Please visit the Total Rewards page to learn more about the benefits of working at Berklee

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*