Enterprise Client Relationship Executive

Assurant Housing is seeking a dynamic and strategic Enterprise Client Relationship Executive to lead a long-standing partnership with a key client of over 20 years. In this high-impact role, you will serve as a critical member of the Account Management Team, acting as a strategic liaison between internal teams and external stakeholders. You will be responsible for driving innovation, managing cross-functional initiatives, and delivering effective, client-focused solutions across multiple products. This role requires a strong ability to cultivate and maintain executive-level relationships, ensuring alignment with client goals while fostering long-term growth and success.

What will be my duties and responsibilities in this job?  

Drive Strategic Growth Initiatives: Lead the execution of key initiatives aimed at increasing revenue and deepening engagement within the existing client base.

• Client Relationship Management: Establish and sustain strategic client relationships through the consistent delivery of high-quality solutions. Responsibilities include preparing structured meeting agendas, facilitating focused discussions, and producing actionable summaries to advance key initiatives.

• Business Alignment and Strategy: Collaborate with clients to define business outcomes and align Assurant’s strategic offerings with their evolving priorities, extending relationships beyond current contractual scopes.

• Stakeholder Engagement: Navigate and influence technical, business, and senior leadership level stakeholders—both internally and externally—to support client objectives and drive mutual success.

• Cross-Functional Leadership: Orchestrate internal resources and cross-functional teams to deliver seamless client experiences, including new product and service implementations.

• Executive Communication: Lead high-level business value conversations with client executives, translating strategic goals into actionable plans and measurable outcomes.

• Operational Review: Monitor and ensure adherence to Service Level Agreements (SLAs), working closely with operations teams to maintain performance standards and resolve issues proactively.

• Financial Accountability: Oversee client financial performance, including monthly goal tracking and reporting.

• Business Planning and Reviews: Contribute to the development of annual business plans and lead client business reviews, ensuring alignment on KPIs, performance metrics, and revenue targets.

• Change Management and Compliance: Advocate for and manage client change requirements in alignment with internal policies, regulatory guidelines, and state compliance mandates.

• Documentation and Reporting: Prepare and deliver comprehensive business review materials, ensuring accuracy, completeness, and effective presentation logistics.

What are the requirements needed for this position?  

• A minimum of 6 years of experience in a client-facing Enterprise Account Management role, with a proven track record of building and maintaining strategic relationships with high-value clients.

• Demonstrated expertise in leading and executing large-scale project management programs, delivering measurable business outcomes within tight deadlines and complex organizational structures.

• Strong strategic thinking and innovation skills, with the ability to adapt to shifting priorities, align cross-functional activities, and manage multiple high-impact initiatives simultaneously.

• Proven success in coordinating and motivating large, diverse teams to achieve ambitious goals, drive collaboration, and deliver results in dynamic environments.

• Exceptional communication, negotiation, and stakeholder management skills, with a focus on delivering value and fostering long-term client partnerships.

What other skills/experience would be helpful to have?  

• Thrives in fast-paced, high-volume environments with a strong focus on timely and high-quality delivery of responsibilities.

• Demonstrated success in leading and motivating large, diverse teams to achieve results through influence and collaboration.

• Possess excellent written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
     

How much should I expect to travel?  

• Up to 10% annually.

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.