Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.
Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.
To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for an Enterprise Account Manager.
Your Impact:
As the Sr. Account Manager, you will be responsible for the commercial growth of your assigned territory. Management of this portfolio will include the following key priorities:
- Management of planned renewals within the fiscal year;
- Manage pipeline of upsell/cross-sell opportunities within assigned territory against an annual sales quota;
- Partner with Customer Success to mitigate commercial risk and prevent churn
You will be responsible for creating strategic partnerships with internal stakeholders such as Sales, Customer Success, Finance, Operations and Legal organizations to uncover expansion and upsell opportunities, to secure every renewal within your portfolio, and to update terms as necessary. You will need to balance potential growth with attrition risk in order to strategize commercial approaches with the goal of establishing successful long term commercial contracts with our customers.
What you will do at Mirakl:
- Develop and execute win/win negotiation strategies for account contract renewals that maximize contract value while protecting and enhancing customer relationships
- Partner with Customer Success, Finance, Rev Ops & Legal to develop a clear renewal strategy for each customer based on data driven decisions
- Maximize account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities throughout the contract lifecycle.
- Own, drive and manage the renewals process in collaboration with the account team, including but not limited to identifying customer requirements, uncovering roadblocks, and understanding customer processes to drive renewal to on-time closure
- Provide executive management with complete visibility to renewals and solicit executive involvement as required
- Accurately maintain/update a rolling 120 day forecast of renewals in your territory while ensuring any uncovered risk is clearly communicated in order to develop resolution strategies
What Mirakl is looking for in a Candidate:
- 5+ years of demonstrated success in a SaaS Sales, Account Management or Renewals
- Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level
- Strong process management, financial acumen, operations acumen
- Demonstrated success in closing complex, multi-year deals
- Historical success in exceeding revenue goals
- Excellent verbal/written/analytical skills necessary.
- Experience with enterprise CRM or customer service applications
- Bachelor's Degree required
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
Top Skills
Mirakl Boston, Massachusetts, USA Office
Our new downtown Boston office is located in the 100 Summer Street building, offering great amenities and convenient to main transportation hubs, including South Station and Downtown Crossing. We are also near to High Street Place and several other fun restaurants, bars, and local activities.
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