Own a portfolio of 15–25 strategic enterprise accounts, driving adoption, retention, renewals, and expansion. Lead onboarding, implementation, QBRs, executive relationships, ROI reporting, and strategic account planning. Partner with Sales and Product to identify growth opportunities, negotiate renewals, and communicate customer feedback. The role manages construction-industry customers and requires 40–50% travel for customer visits, QBRs, and trade shows.
About Us
The Role
Key Responsibilities
What We’re Looking For
Why Join Us
At Beam AI, we’re transforming how the construction industries approach to takeoffs and project estimation. Our AI-powered solutions are trusted by contractors ranging from $5M firms to multi-billion-dollar enterprises. As we expand our footprint across general construction and MEP, we’re looking for a seasoned Enterprise Customer Success Manager (CSM) to strengthen and grow partnerships with our largest customers. Attentive.ai is proudly supported by renowned investors, including Sequoia Surge, InfoEdge Ventures, Vertex Ventures, Tenacity Ventures & Insight Partner.
The Role
The Enterprise CSM will be the primary owner of a portfolio of 15–25 strategic enterprise accounts, representing $1.5–$2M in ARR. This role is about driving customer success, retention, and expansion at the highest levels. You’ll ensure our largest customers realize full value from Beam AI, while building strong relationships with directors, VPs, and C-suite executives in the construction industry.
This is a highly strategic individual contributor role (70% strategic / 30% tactical) that blends relationship management, implementation leadership, and collaborative account planning with sales and product.
Key Responsibilities
Account Ownership
Serve as the primary point of contact for 15–25 enterprise accounts.
Drive adoption, renewals, and expansion, with clear targets for retention and upsell.
Implementation Leadership
Lead seamless onboarding and implementation for new enterprise accounts.
Partner with sales for smooth handoff and ensure customers are set up for long-term success.
Executive Engagement
Lead Quarterly Business Reviews (QBRs) with enterprise customers.
Deliver proactive usage insights, ROI reporting, and forward-looking recommendations.
Lead QBRs and strategic meetings both virtually and in-person as needed.
Expansion & Growth
Identify and execute upsell opportunities within strategic accounts.
Collaborate & lead expansion strategies and renewal negotiations.
Collaboration & Feedback
Partner closely with Sales and Product teams to represent the voice of the customer.
Share customer insights to influence roadmap and product improvements.
Travel & Industry Presence
Travel 40–50% for customer visits, in-person QBRs, and trade shows (primarily U.S., occasional Canada/overseas).
What We’re Looking For
5–7+ years of Customer Success, Account Management, or related experience in SaaS.
Strong background in construction; direct MEP (mechanical, electrical, plumbing) experience strongly preferred.
Proven track record managing enterprise accounts, with success in retention, renewals, and upsells.
Comfort working with director, VP, and C-suite personas in enterprise organizations.
Excellent executive presence, communication, and relationship-building skills.
Strong analytical and problem-solving ability; can translate usage data into strategic insights.
Experience leading onboarding/implementation processes.
Willingness to travel 40–50%, primarily in the U.S.
Why Join Us
Opportunity to shape the success of Beam AI’s largest, most strategic customers.
High-impact role at the intersection of construction and technology.
Collaborative, entrepreneurial team environment.
Competitive compensation package with meaningful upside through retention and expansion incentives.
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