Enterprise Account Manager - Retail

About WorkWhile
WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.
WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.
We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.

About the Role
WorkWhile is looking for an Enterprise Account Manager to join our Retail vertical pod and build long-term, trusting relationships with our retail clients. This role is focused on managing a portfolio of retail accounts - from big-box and grocery to specialty and e-commerce fulfillment - ensuring they have the right workforce to keep operations running smoothly, especially during peak seasons, inventory cycles, and high-volume periods.

You will serve as the primary point of contact for retail clients, driving satisfaction, retention, and growth while acting as a strategic partner who understands the fast-paced, demand-driven nature of the retail industry.

What You'll Do

• Serve as the lead point of contact for all account management matters for retail clients, including staffing planning, escalations, and ongoing strategy

• Build and maintain strong, long-lasting relationships with senior-level operations roles, store operations managers, district managers, HR leaders, and other key stakeholders

• Develop a deep understanding of each client's retail environment - including seasonal hiring surges, inventory events, store openings, and customer traffic patterns - to proactively meet their workforce needs

• Maintain and grow client contracts, identifying upsell and expansion opportunities across store locations, regions, or new job categories

• Develop trusted advisor relationships with key retail accounts, aligning WorkWhile's solutions to their operational goals and labor challenges

• Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs

• Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal teams and retail client stakeholders

• Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth

• Prepare regular account health reports and business reviews tailored to retail operations leadership

• Collaborate with the Sales team to identify growth opportunities within existing retail accounts and expand WorkWhile's presence across new store locations or banners

• Partner with Ops teams to ensure worker supply meets retail client demand, especially during peak periods (holidays, back-to-school, etc.)

• Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption

About you

• 7-10 years of account management experience, 3-5 of which has been at the enterprise level. Proven experience as an Account Manager, ideally within the retail, staffing, or workforce solutions industry

• Strong understanding of retail operations, labor dynamics, and the staffing challenges unique to high-volume, shift-based environments

• Demonstrated ability to communicate, present, and influence stakeholders at all levels — from store managers to VP-level retail executives

• Experience managing multi-location or enterprise retail accounts is a strong plus

• Solid experience with CRM software (Salesforce or similar) and Google Suite

• Track record of delivering client-focused solutions and hitting retention and growth targets

• Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail

• Excellent listening, negotiation, and presentation skills

• Strong verbal and written communication skills

• Undergraduate degree preferred

Benefits & Perks

• Remote work culture for our GTM teams with office hubs in SF, NY & Toronto

• In-person company off-sites

• Medical, dental, & vision coverage

• Flexible time off

• 401(k) with employer match

• WFH stipend to support your home office needs

Target Hiring Range: $100K per year base salary

This range represents the good-faith estimate of the base salary/wage we reasonably expect to pay at the time of hire. Final offer amounts are determined by multiple factors, including experience, skills, and geography.

Additional Compensation:

• Commission: This role is eligible for commission.

• Equity: This position is eligible for stock options as part of our long-term incentive program.

  WorkWhile is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!