Enterprise Account Administrator

Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
We are looking for a highly organized, analytical and process driven Strategic Account Operations Admin to support the end-to-end execution of complex account and contract workflows. This is a highly cross-functional role requiring close coordination with Sales, Legal, Finance, and other internal teams. The ideal candidate is process-driven, proactive, and comfortable with data analytics, compliance requirements, and systems. This role requires regular night and weekend support to ensure business continuity and timely deal execution.
What you'll do

• Serve as the primary point of contact for the daily administration of strategic account contracts and workflows.
• Build and amend accurate Salesforce quotes in alignment with business rules and non-standard approval workflows.
• Ensure timely, complete, and compliant contract submission across legal, co-op, and other relevant teams.
• Maintain contract accuracy by comparing and reconciling data between Salesforce and Zuora (S2 creation).
• Be the expert on ross-referencing and validating legal requirements for each Dealer; ensuring proper paperwork is signed and filed on time.
• Ensure compliance aspects of every deal are strictly adhered to, with full accountability for deal hygiene.
• Coordinate document review meetings to verify completeness and accuracy of terms and conditions.
• File tickets for Salesforce account maintenance, ensuring data is cleaned and structured from the root.
• Ensure all non-standard quotes are fully approved and marked "Closed Won" in Salesforce.

What you'll bring

• Bachelor's degree in Business, Operations, or a related field preferred.
• 3+ years of experience in account operations, sales administration/support, or a related role.
• Exceptional attention to detail and organizational skills.
• Comfortable working cross-functionally and managing multiple priorities in a fast-paced environment.
• Strong working knowledge of Salesforce; experience with Zuora is a plus.
• Proficient in Excel or similar tools for data comparison and analysis.
• Ability to adjust mindset, strategies, and approaches in response to changing priorities, new information, and evolving business needs.

Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid