Enrollment Specialist, GPO Membership Services

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The GPO Membership Team values individual initiative and ingenuity to constantly improve processes. The job requires critical thinking to produce creative solutions that benefit our mutual customers, including biopharma and practices. We foster a culture that encourages continuous improvement and innovation, ensuring that our team members are empowered to make impactful decisions and drive positive changes.

The Enrollment Membership Services Specialist is accountable for day-to-day operational activities to support the McKesson (Onmark, Unity, PACT, Pathway) Group Purchasing Organization (GPO) businesses. The individual is responsible for Onboarding and Offboarding across our GPO’s, submitting Manufacturer specific documents and/or data, triaging the team’s Salesforce queue and assigning cases, conducting member audits, reviewing reports and creating cases for the Manufacturer facing side of the Membership Team. The role requires advanced Smartsheet skills, intermediate Excel skills, and basic knowledge of a GPO and/or healthcare experience. The individual will work across multiple stakeholder groups (internal and external) to standardize core membership services processes and tools.

Key Responsibilities

Member Management

• Conduct comprehensive reviews of members to validate Class of Trade, Primary Specialty, and other essential practice details.
• Review and authenticate member identifiers such as HIN, NPI and DEA to ensure accuracy and compliance.
• Confirm document accuracy before submission to Biopharmaceutical partners and stakeholders.
• Align members with various programs within our GPO opportunities, ensuring they meet participation requirements.
• Manage enrollment and removals for GPOs and/or programs within SAP, Smartsheet, and other CRM tools.
• Conduct monthly reviews of inactive identifiers, collaborating with stakeholders to update valid identifiers.
• Notify Sales Rep and/or members of GPO removal during monthly reviews of inactive members.
• Evaluate quarterly which members newly qualify for program participation and work with stakeholders to enroll them in value-added programs.
• Manage stakeholder updates for Address, Legal Name and/or Hierarchy changes.

Tool / Document Maintenance

• Ensure automation accuracy within Smartsheet workbooks to capture member details and process flows effectively.
• Maintain tool updates to reflect changes impacting member alignment and processes.
• Drive enhancements within CRM tools to improve member processing capabilities.
• Create dashboards and generate reports on member metrics.
• Document and process Biopharmaceutical requirements, ensuring stakeholder adherence and understanding.
• Maintain documentation necessary for participation in GPOs, programs, and/or Biopharmaceutical contracts.

Daily Request Management

• Various weekly meetings with stakeholders to discuss all things related to Members and GPO.
• Triage daily requests via Salesforce CRM to address inquiries from internal and external teams, including practices.
  • Assign cases across Team as appropriate (Currently averaging around 1200 cases per month).
  • Assess the priority level of requests and categorize them accordingly in Salesforce.
  • Escalate issues to Membership Analyst and/or Leadership as needed.

Additional Responsibilities

• Be prepared to undertake outlying responsibilities as needed to support the dynamic needs of the Membership Services team and other organizational objectives.

Minimum Requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

Education

Bachelor’s Degree or equivalent work experience is required.

Certifications

• Smartsheet Certifications are highly preferred.
• Relevant certifications include Core Product, Project Management, System Administrator, Control Center Lead, or Control Center Blueprint Builder, which demonstrate expertise in essential tools for the role.

Critical Skills

• Excel Proficiency: Possess intermediate skills in Excel, including the ability to write and utilize formulas for data analysis. Experience with functions such as XLOOKUP, VLOOKUP, IF, MATCH, and occasionally nested formulas is essential.
• Data Visualization Tools: Familiarity with Tableau or PowerBI is required for creating automated processes, reports, and dashboards.
• Database and CRM Systems: Experience with CRM systems, particularly SAP and Salesforce, is necessary for effective task management and membership processing.
• Smartsheet Expertise: Demonstrate intermediate to advanced skills in Smartsheet, with a focus on automation workflows, report generation, dashboard creation, and blueprint design being highly preferred.
• Industry Knowledge: Understanding of Group Purchasing Organizations (GPOs) and their operational dynamics is beneficial.

Soft Skills

• Self-Directed Initiative: Display a proactive work style that thrives with minimal supervision, effectively managing tasks and driving process improvements.
• Analytical Problem Solving: Utilize strong analytical skills to develop innovative solutions and enhance processes, benefiting both internal and external stakeholders.
• Efficient Prioritization: Demonstrate an ability to prioritize tasks and efficiently manage multiple deadlines and deliverables, ensuring timely completion.
• Effective Communication: Exhibit excellent verbal and written communication skills, crucial for de-escalating situations and fostering collaboration across departments.
• Customer-Centric Approach: Maintain a strong focus on customer satisfaction, ensuring high-quality service and positive interactions with all stakeholders.
• Adaptability and Flexibility: Embrace change with a positive mindset, quickly adjusting to new processes, tools and environments. Demonstrates resilience and resourcefulness in adapting to evolving business needs and priorities, ensuring seamless continuity in membership services operations.

Travel

Up to 10% of potential travel on a quarterly basis but could be higher during training / onboarding depending on geographical location

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$66,100 - $110,100

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!