Engineering Manager, Personalization

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Boston, United States
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Why You Should Join and Lead the Personalization Team in AI & Analytics Organization:
As an Engineering Manager leading the personalization team within the AI & Analytics organization, you will play a pivotal role in technical discussions related to scaling our systems, implementing new AI personalization features, and fostering team growth.
The Personalization team is responsible for Klaviyo's 1:1 personalization features, including personalized profile traits, smart send times, and channel affinity. This team leverages machine learning models and LLM-based APIs to develop personalized product features that target individual customer profiles for marketers. We also collaborate closely with the Experiments Platform team to build cohesive experiences that help marketers learn about their customers and test those learnings. This product area is a key component of Klaviyo's AI-first roadmap and central to the company's success, offering significant opportunities for growth due to the role's scope and the team's critical position within Klaviyo's product strategy.
In this role, you will own the team's mission, goals, and roadmap, collaborating with other engineering leads and product managers. Together, you will define scope and specifications, guide technical directions, and provide feedback on system designs to ensure deliverables are met and stability is maintained. You will also use Typescript, React, Python, and Django to build scalable systems that deliver exceptional customer experiences and support Klaviyo's future growth. This includes applying machine learning models and LLM-based APIs to create scalable and personalized AI systems, utilizing A/B testing to evaluate model performance.
How You Will Make a Difference

• Lead and manage a team of full-stack and AI engineers.
• Develop SMART goals and career development plans for direct reports.
• Actively participate in interviewing, hiring, and team leveling.
• Collaborate on project planning, define achievements, identify dependencies, and ensure business goals are met.
• Develop and execute technical strategies aligned with Klaviyo's business goals, ensuring exceptional products and a reliable, user-friendly AI systems roadmap.
• Engage with internal and external stakeholders to understand needs, resolve blockers, manage expectations, and translate customer needs into valuable AI-driven roadmaps and solutions.
• Advise the team on modeling, system design, experimental design, and implementation decisions.
• Improve engineering-wide processes such as recruiting, performance development, communication, and agile development.
• Stay current with emerging AI trends and technologies, identifying and leveraging opportunities within Klaviyo's ecosystem.

Who You Are

• Experience building AI-driven product features in a full-stack capacity.
• 3-5 years of experience managing one or more engineering teams, including remote members and lead engineers.
• Exceptional communication skills, capable of collaborating with diverse stakeholders to translate business/product roadmaps into AI-driven technical roadmaps and solutions that add significant customer and business value.
• Motivated to grow the team through developing current members and attracting new talent to expand capabilities.
• Eager to engage with code, understand the product area, and provide applicable technical mentorship.
• In-depth understanding of common engineering architectures for highly scalable systems.
• Proven ability to lead and deliver complex, multi-quarter projects involving at least two teams.
• Comfortable conducting performance reviews and mentoring team members at all levels.
• You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Nice to have:

• Experience working in B2B businesses and directly interacting with customers.
• Experience in developing large-scale machine learning modeling solutions and systems that impact the business.

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Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$188,000 - $282,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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