At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
About Klaviyo
Klaviyo is a leading marketing automation platform that helps businesses grow by delivering personalized experiences. Our mission is to empower creators to own their destiny. We believe in providing an exceptional developer experience that enables our engineering teams to build and ship high-quality software efficiently and with confidence.
About the Team
The Developer Infrastructure team at Klaviyo is at the heart of our engineering organization, dedicated to accelerating Klaviyo development. We build and maintain the "paved path" that allows engineers to maximize their focus on business objectives by minimizing time spent on build and deployment systems, foundational software "building blocks," and development environments. Our core pillars are Speed, Quality, and AI Enablement, aiming to empower engineers with efficient, high-quality tools that enhance productivity and drive business growth. We are committed to fostering open communication and collaboration with our internal customers – the engineers.
What You'll Do
As an Engineering Manager of Developer Infrastructure, you will be responsible for leading a team focused on delivering a world-class developer experience. Your role will involve:
- Strategic Leadership: Define the technical vision and roadmap for developer infrastructure, aligning with Klaviyo's overarching engineering and business goals.
- Enhance Developer Productivity: Drive initiatives to improve platform cycle time metrics across the board, including PR CI Speed, Human Code Review Pickup Time, and Commit Velocity by Repo. This involves a relentless focus on reducing toil and increasing engineering efficiency.
- Optimize Development Environments: Champion the improvement of local development environments, addressing challenges such complex service setups and ephemeral test environments.
- Platform Ownership: Oversee platform and dependency upgrades for our major languages, ensuring performance, security, and developer efficiency.
- Streamline CI/CD Pipelines: Lead the evolution of our Continuous Integration and Continuous Deployment (CI/CD) pipelines.
Team Management: You will own the day-to-day operations, team mentoring and coaching, and help the engineers on your team grow their careers.
What You'll Bring To succeed in this role, you should possess a combination of strong technical expertise and proven leadership abilities:
- Experience: 5+ years of experience in software engineering, with at least 2+ years in a Senior Management or similar role preferably in developer infrastructure or platform engineering. Experience leading other engineering managers.
- Technical Acumen: Deep understanding of modern software development practices, including CI/CD, local development environments, and cloud infrastructure (AWS).
- Programming Languages: You are expected to be hands-on in the code base as an occasional contributor and frequent reviewer; you should have proficiency in Python, Typescript, and/or Go, as these are primary languages in our environments.
- Distributed Systems: Experience with Kubernetes (K8s) and related deployment platforms.
- Problem Solver: A track record of diagnosing and solving complex technical challenges related to developer workflows, build systems, and testing.
- Leadership & Mentorship: Ability to inspire, mentor, and grow a team of highly skilled engineers, fostering a culture of ownership and continuous improvement.
- Communication: Excellent verbal and written communication skills to articulate technical strategies, influence stakeholders, and facilitate cross-functional collaboration.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Nice to Have
- Experience with specific tools such as Pants, FastAPI, Django, React, Terraform, Buildkite.
- Background in performance optimization
- Familiarity with complex data management for testing, including large datasets and production-like data replication.
- Experience with front-end development workflows, particularly with React and tools like Cypress or Jest in Fender.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Top Skills
Klaviyo Boston, Massachusetts, USA Office
We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station. We also have hubs in Denver, London and Sydney.
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