Director of Software Engineering

Company Overview:

AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

We are seeking a Director of Engineering to lead the strategy, execution, and growth of our R+D team. This team is responsible for the core product offering, developer experience, scalability, and reliability of our AI-driven applications. Reporting directly to the Chief Technology Officer (CTO), this role will play a critical part in defining and implementing the platform strategy to support the company’s ambitious growth goals.

What You’ll Do:

• Lead and manage an experienced engineering team, fostering a high-performance and collaborative culture.
• Define and execute the platform roadmap to ensure scalability, reliability, and security across all of Maven AGI’s products.
• Own the architecture, development, and maintenance of the core infrastructure, including cloud services, CI/CD pipelines, monitoring, and security frameworks.
• Drive initiatives that improve developer productivity and operational excellence.
• Collaborate closely with product engineering, data, and security teams to ensure seamless integrations and alignment with company objectives.
• Scale the team by recruiting, mentoring, and developing top engineering talent.
• Implement best practices for system design, observability, performance optimization, and incident management.
• Stay ahead of industry trends and emerging technologies to maintain a cutting-edge platform.

• 10+ years of software engineering experience, with at least 5 years in engineering leadership roles.
• Proven experience managing and scaling platform, infrastructure, or DevOps teams in a high-growth, cloud-native environment.
• Deep expertise in cloud platforms (AWS, GCP, or Azure), Kubernetes, microservices, and distributed systems.
• Strong understanding of security, networking, and observability best practices.
• Experience with CI/CD, infrastructure as code (Terraform, Pulumi), and site reliability engineering (SRE) principles.
• Track record of delivering highly available, scalable, and secure platforms.
• Passion for mentorship, team growth, and fostering an inclusive engineering culture.
• Excellent communication and stakeholder management skills.

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.