Investigate accounting imbalances from fielded cash recyclers by analyzing nightly reports and execution traces, perform statistical analysis of unit performance, create reports, escalate unresolved issues to developers, and respond to accounting questions from customers and stakeholders.
As a member of the Engineering Data Analysis Team, the Engineering Analyst 1 will primarily be responsible for researching accounting imbalances reported by fielded systems. Our cash recyclers continuously monitor physical content, comparing it to the day’s transaction history. An imbalance between content and transactions indicates improper user behavior, device failure, or a latent software defect. Such Imbalances are flagged and must be researched to determine root cause and any customer debit/credit disposition. The Engineering Analyst 1 will also be called upon to conduct research on our fielded systems to quantify unit performance.
Key Responsibilities
- Review nightly accounting reports from the affected systems to determine if a previously identified imbalance pattern has occurred
- Review detailed software execution trace files for new patterns
- Escalate unresolvable issues to developers and work with them to identify and resolve latent defects
- Perform statistical analysis on field performance and create reports
- Investigate additional accounting questions as required by customer(s) and other business stakeholders
Skills, Knowledge & Expertise
Education Level:
- 2-4 year degree in Finance, Accounting, or related field
Qualifications:
- Experience in a similar data analysis role
- Ability to create scripts/utilities to facilitate data analysis
- Relational Database skills (SQL, Postgres)
- Experience with SQL, Python, C# or other programming/scripting languages
REQUIRED SKILLS AND COMPETENCIES
- Affinity for working with numbers
- Experience with Microsoft Office, especially Excel
- Problem solving skills and pattern recognition abilities
- Ability to work independently, planning and organizing activities to meet schedules
- Strong verbal and written communication skills
- Ability to read and comprehend technical documentation / log files
- Ability to write complex database queries and related scripts
- Experience with PCs and Windows operating systems
Job Benefits
Pay Range: $52,000- $65,000, Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Glory is proud to share that our benefit package ranks in the top 25% across the country!
Benefits:
- 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
- Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
- MDLive – 24/7 Virtual Doctor plus a Nurse Line
- Dental insurance
- Vision insurance
- FSA / Dependent Care
- Voluntary Life Insurance
- Basic Life insurance and AD&D – Company paid
- Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
- Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
- Paid Sick days based on City/State requirements
- Paid Holidays – 9 to 11 days based on start date
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
Glory Global Solutions Watertown, Massachusetts, USA Office
Watertown, United States
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