Tech Lead, Product (Frontend, Backend, or Full Stack)

| Greater Boston Area

Come build the future of conversations & commerce

At Drift, we create conversations that make our customers successful. We want engineers who are ready to tackle some of the most meaningful problems in the industry—from building adaptive AI for bot-supported conversations, to designing next generation chat experiences, to bridging the gap between old and new ways to buy. We want you to join us as we change the global buying experience.

Our product teams explore, develop, and deliver experiences that transform our customers and our customers' customers. Each is focused on building (and proving) value from early concept to the product level while iterating, prototyping, and realizing the human value and new experiences they open up. We are focused on innovation over invention.

You will:

  • Steer the success of our product in our broad culture of autonomy. You have the authority and responsibility to make things happen!
  • Become fluent in a wide range of systems, processes and technologies. Your team will own problems from end-to-end.
  • Learn constantly, educate others, and embrace the ambiguity of problem solving at scale
  • Create new relationships across the organization in sales, customer success, marketing
  • Uphold our Drift Leadership Principles, be the teammate you want to work with, and instill these in others
  • Grow proven ability of individuals in small technical teams

You may be fit for this role if you:

  • Enjoy working on the frontend, backend, or anywhere it takes to solve problems and delight customers
  • Hold your own in technical discussion, be a subject matter expert, and have strategic influence
  • If you're exceptional in a few areas (ex: you're a CSS master or distributed systems guru); We like pointy people
  • Take pride in creating results quickly by breaking projects down. We execute on small pieces to generate visible results
  • Enjoy working with a diverse group of people with different expertise
  • Can stitch together many different services and processes together even if you have not worked with them before
  • Can put yourself in the shoes of our customers to unite design & code and craft fantastic experiences
  • Uphold quality standards in engineering, security, and design

You might work on:

  • Creating Infrastructure that processes billions of messages a minute to extract buyer intent and priority for conversations
  • Developing complex machine learning models to help website visitors get connected with the right person as fast as possible
  • Building tools to trace and visualize any message ever sent so customers can zero in on giving the best buying experience
  • Turn our customer success team and salespeople into data superheroes with data ops automation and slack commands

Who you'll work with:

Whether you're an intern or a principal, you will get to work on hard problems together. We want you to bring out your unique experience and specialities!

  • Carolina Lopez-Treviño, Software Engineer, joined August 2017. Carolina built several email features, and is a champion for the email infrastructure.
  • Trevor Rundell, Director of Engineering, joined Feb. 2016. Trun is the go-to guy for anything tech or getting deep on a problem.
  • Elias Torres, CTO & Co-founder of Drift. Former VP of Engineering at Hubspot, Co-founder of Performable, and VP of Engineering at Lookery, ET helps shape the future of Drift 
What's it like to work at Drift?

We help companies build better pipeline faster by connecting them now with the people who want to buy now. Drift is changing the way businesses buy from businesses by building software tools that make conversational commerce accessible to anyone. We want the world to revolve around the customer, and we lead by example. 

Drift hires people who want to make a difference in the lives of others. In product, we have engineers, PMs, and designers with broad sets of skills (from a variety of backgrounds) who are ready to tackle some of the most meaningful problems in the industry—from building adaptive AI for bot-supported conversations, to designing next generation chat experiences, to bridging the gap between old and new ways to buy—through this work, we're changing the global buying experience.

We look at Drift as a constantly-adapting learning experience; for all of us, we believe we're at the forefront of an enormous opportunity. We support one other in our curiosity and creation—which we pursue through small, frequent releases to see what works for our customers. We are enormously reflective as a team and knowledge-sharing across disciplines powers our day-to-day work.

Product teams at Drift are small by design. We want you to feel like you're part of a successful garage band. These teams are supported by centralized groups that build tooling and train on topics like UX, security, compliance, and leadership so we can get better as we grow larger. 

We want to work in a company of positive, hardworking people who treat their colleagues exceptionally well. The kind of people who are committed to going out of their way to succeed in their work, and to help other Drifters improve over the long term (by helping them get better at what they do).

We celebrate wins as a company. Whether it's sales bonuses, trips for team MVPs, or the most "high-fives", we celebrate one another as much as possible. We also have a culture of transparency that we carry on with extraordinary alignment, executive reports, and automated stats for everyone.

In both our products and our people, we aim to share the pains and successes of our customers. We are building a company that is abnormally successful. To do that, we need to both embrace tradition, and seek success that goes far beyond "the way we've always done things".

Read Full Job Description

Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

We've been to Nashville, Austin, and Killington for our yearly company retreat! Where to next?!

Drift

Team

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
More Jobs at Drift24 open jobs
All Jobs
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Sales