Support Engineer at Acquia
Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest-growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.
What do we do...
- Work with a broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world.
- Use advanced problem-solving methodology to resolve complex challenges in real time across a number of technical domains.
- Collaborate across our Global Support organisation (5 offices) and other internal teams to provide the best possible outcomes to meet client needs.
- Use our experience to build state of the art support tools and develop/improve processes toward driving ticket deflection
- Unparalleled passion for assisting customers by addressing their business/technical challenges
- Passion for the web, open-source, and for helping others with at least 5 years of relevant experience.
- Evidence of a curious mind
- Ready to challenge status quo
- Experience in site development and/or PHP development and demonstrable Drupal 7/8 skills a plus.
- An understanding of the LAMP stack and comfort using the command line / bash.
- Strong written and verbal communications skills.
- Bachelor's degree preferred.
Why Acquia Support?
- A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities abound to work collaboratively with others, both in Support and across Acquia as a whole to improve our offerings and customer experiences.
- We're not a call centre. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving complex challenges involving cloud technology.
- When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy lead to a role where you can have a life, not just a job you can live with.
Other Skills and Abilities:
- Demonstrates a clear sense of their role, responsibilities, and purpose within a globally inclusive working team.
- Adopts a team approach, acknowledging and appreciating efforts, contributions, and compromises. Recognises the common purpose of the team and respects team decisions.
- Demonstrates integrity by aligning Acquia's values with behaviours.
- Demonstrates that they are more concerned with doing the right thing than being right. Acts courageously and does the right thing, even when it's hard to do.
Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law