Software Engineer at Chewy

| Greater Boston Area
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Our Opportunity:

Chewy is looking for a Software Engineer to join our Software Engineering Team based in Boston (MA).T Software Engineer will work with the Customer Service team at Chewy to plan, design, develop and support information systems and solutions which support customer service organizational functions. Responsibilities include scripting and development needed for Oracle Service Cloud integration with Chewy Backoffice and Storefront software, day-to-day troubleshooting of system issues, testing, documenting and configuring systems. This individual will be required to familiar with Agile processes and effectively communicate, think analytically and solve problems.

What You'll Do:

We are looking for a driven individual to take part in our continued roll-out of Oracle Service Cloud. As part of the Customer Service Development team you'll have diverse responsibilities:

  • Review assigned service requests and work to provide timely functional and technical support to Oracle Service Cloud users
  • Create customizations to our existing systems using ES6, Code Ignitor, jQuery, Node.js, and other javascript frameworks
  • Monitor alerts and reports to ensure systems are functioning properly
  • Configure and maintain the Oracle Service Cloud application
  • Follow established best practices offering repeatable and scalable business processes
  • Work with Senior developers and architects to develop customizations in Oracle Service Cloud
  • Interact directly with business users to support solution implementation for business needs
  • Work independently or as a team member and display the ability to juggle multiple tasks/assignments
  • Assist with root cause analysis and provide solutions for production and development issues
  • Take ownership of assigned tasks and assist with resolving issues across the organization
  • Work with Amazon Web Services to support ongoing implementations and integrations
  • Stay current with OSvC, AWS and related fields

 What You'll Need:

  • 3+ years’ experience in Javascript, particularly ES6
  • 2+ years’ experience with HTML, CSS, and PHP
  • A strong understanding of debugging browser based applications and a history of creative approaches to identifying problems remotely
  • A working knowledge of call center/contact center operations and processes including general knowledge of related applications, relational databases, and web technology
  • Strong analytical and troubleshooting skills
  • Familiarity with event-based, and asynchronous coding styles
  • A strong affinity for clean, maintainable code that scales well
  • Position may require travel 

Bonus:

  • Experience administering Oracle Service Cloud for large organizations - configurations, workflows, reports, business rules, etc.
  • Experience with AWS technologies – Lambda, State functions, SNS, SQS, etc.
  • Comfort working with multiple remote team members

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Customized development tracks
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