Site Reliability Engineer

| Greater Boston Area

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as ​one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been​ rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

Site Reliability Engineer

Introduction:

Be a part of a small team of Site Reliability Engineers who work within Engineering to build and operate Acquia’s PaaS/SaaS products such as Acquia Cloud, Content Hub and Lift. The successful candidate will have a tremendous ability to affect change while working on deep technical challenges using the latest cloud technology from Amazon Web Services.

Summary:

Site Reliability Engineers (SREs) are embedded in engineering teams to help build highly resilient and scalable systems by automating, measuring, and monitoring everything. SREs ensure that their services are operationally ready through their contributions to sprint work and by participating in the engineering support on-call rotation. SREs have the explicit authority and responsibility to ‘stop the line’ on releases when a service is under SLA and overflow manual labor to the overall engineering team when the level of manual work exceeds sustainability. Acquia products run 100% on Amazon Web Services using CloudFormation and other best practices and are managed by their respective engineering teams.

Responsibilities:

  • Work with team to implement highly-available and scalable architectures for core and third-party components of Acquia’s PaaS/SaaS products;
  • Solve availability/performance problems and build software-based solutions to prevent recurrences;
  • Guide and implement build pipelines and automated deployments;
  • Implement metrics, monitoring, and incident response processes;
  • Implement change management and capacity planning processes;
  • Initiate automated production deployments for patches and features;
  • Champion the needs of Operations and the Customer Support team;
  • Be aware of operations-related issues affecting Acquia’s PaaS/SaaS systems;
  • Monitor levels of manual effort and signal when it grows;
  • Measure availability metrics and signal when under SLA;
  • Identify the specific information needed to clarify a situation or make a decision;
  • Keep customers informed by providing status reports and progress updates;
  • Share a 24/7 on-call rotation with development engineers;
  • Contribute as part of a Scrum team to maintain a deep understanding of system functionality and architecture, with primary focus to operational aspects of the service (availability, performance, change management, emergency response, capacity planning, etc.);
  • Develop and maintain effective customer relationships and listen to customers (internal) and addresses needs and concerns.

Skills and Attributes:

  • BS in Computer Science or a comparable field of study, or equivalent practical experience.
  • Experience working with one or more of: Ruby, PHP, Java, Javascript, Go, Python
  • Experience with Unix/Linux systems administration using the CLI.
  • Fundamental understanding of TCP/UDP networking concepts
  • Solid oral and written communications skills.

Preferred Qualifications:

  • Experience building systems on cloud technology (AWS, GCE, Rackspace, Openstack)
  • Understanding of Software Development Life Cycle, Test Driven Development, Continuous Integration, and Continuous Delivery
  • Experience with gathering/analyzing App/Host performance metrics

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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Location

Excellent, busy area close to Faneuil Hall with shopping and fun after-work options. Tons of varied and great lunch options - we have a great list!

An Insider's view of Acquia

What are some social events your company does?

The Boston office partnered with the Department of Children and Families to pair employees with the holiday wish lists of children in DCF care. In December, 2017, we helped fulfill the wishes of 200 children through gifts of toys and clothing.

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

I believe we will see even more significant technology-driven changes in our lives in the next decade or two . . . I am optimistic that the good in us will prevail and that we will achieve a more just society driven by technology. I am proud to be a part of the software industry which is a major factor in this technological advancement of humanity.

Radhika

Manager and Principal Software Engineer

How does the company support your career growth?

Our people are motivated by professional growth and development, and every day, there’s an opportunity to learn something new that can help you develop your career. We have a really strong peer-to-peer learning culture, and our internal mobility program encourages Acquians to explore new roles within the company.

Amy P.

Senior Director, Global Talent Development

What are Acquia Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Game Room
Stocked Kitchen

Additional Perks + Benefits

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity, six weeks of adoption leave paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, comfortable space, common areas, game rooms, and Mac computers.

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