Site Reliability Engineer at Acquia

| Greater Boston Area
!Sorry, this job was removed at 11:05 a.m. (EST) on Thursday, August 29, 2019
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Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as ​one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been​ rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

Site Reliability Engineer

Introduction:

Be a part of a small team of Site Reliability Engineers who work within Engineering to build and operate Acquia’s PaaS/SaaS products such as Acquia Cloud, Content Hub and Lift. The successful candidate will have a tremendous ability to affect change while working on deep technical challenges using the latest cloud technology from Amazon Web Services.

Summary:

Site Reliability Engineers (SREs) are embedded in engineering teams to help build highly resilient and scalable systems by automating, measuring, and monitoring everything. SREs ensure that their services are operationally ready through their contributions to sprint work and by participating in the engineering support on-call rotation. SREs have the explicit authority and responsibility to ‘stop the line’ on releases when a service is under SLA and overflow manual labor to the overall engineering team when the level of manual work exceeds sustainability. Acquia products run 100% on Amazon Web Services using CloudFormation and other best practices and are managed by their respective engineering teams.

Responsibilities:

  • Work with team to implement highly-available and scalable architectures for core and third-party components of Acquia’s PaaS/SaaS products;
  • Solve availability/performance problems and build software-based solutions to prevent recurrences;
  • Guide and implement build pipelines and automated deployments;
  • Implement metrics, monitoring, and incident response processes;
  • Implement change management and capacity planning processes;
  • Initiate automated production deployments for patches and features;
  • Champion the needs of Operations and the Customer Support team;
  • Be aware of operations-related issues affecting Acquia’s PaaS/SaaS systems;
  • Monitor levels of manual effort and signal when it grows;
  • Measure availability metrics and signal when under SLA;
  • Identify the specific information needed to clarify a situation or make a decision;
  • Keep customers informed by providing status reports and progress updates;
  • Share a 24/7 on-call rotation with development engineers;
  • Contribute as part of a Scrum team to maintain a deep understanding of system functionality and architecture, with primary focus to operational aspects of the service (availability, performance, change management, emergency response, capacity planning, etc.);
  • Develop and maintain effective customer relationships and listen to customers (internal) and addresses needs and concerns.

Skills and Attributes:

  • BS in Computer Science or a comparable field of study, or equivalent practical experience.
  • Experience working with one or more of: Ruby, PHP, Java, Javascript, Go, Python
  • Experience with Unix/Linux systems administration using the CLI.
  • Fundamental understanding of TCP/UDP networking concepts
  • Solid oral and written communications skills.

Preferred Qualifications:

  • Experience building systems on cloud technology (AWS, GCE, Rackspace, Openstack)
  • Understanding of Software Development Life Cycle, Test Driven Development, Continuous Integration, and Continuous Delivery
  • Experience with gathering/analyzing App/Host performance metrics

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • DrupalCMS

Location

Acquia is in the Financial District near Faneuil Hall and Post Office Square with tons of great restaurants and fun after-work venues to choose from!

An Insider's view of Acquia

What are some social events your company does?

For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Rok

Senior Director, Engineering

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Brian

Manager, User Experience Research

How do your team's ideas influence the company's direction?

We are able to influence how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Charley D.

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity and six weeks of paternity, partner and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, common areas, a game room, Friday afternoon Happy Hour, and Mac computers.

Culture
Volunteer in Local Community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Friends Outside of Work
Eat Lunch Together
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-Work Program Post Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and Learns
Promote from Within
Mentorship Program
Online Course Subscriptions Available
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