Senior Site Reliability Engineer at Wellframe (Greater Boston Area, MA)

| Greater Boston Area | Hybrid
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We are looking for a Senior Site Reliability Engineer who is passionate about service security, operability and reliability. You will develop a deep understanding of various Wellframe Services which are operated together as the Wellframe Services Platform in Google Cloud Platform.

You will collaborate with Engineering Service teams to develop service API ingress/egress mapping, monitoring metrics and runbooks, also contributing to improvements of DevOps CI/CD and Services Operating framework as a DevOps team member.

If you are familiar with Java, Spring, NodeJS and Docker or Kubernetes, we would love to talk to you.

Areas of Responsibility: 

Service security

  • Enforcing service security to meet company data privacy and security requirements
  • Evaluating service dependency vulnerability and mitigate risks

Service continuous releases

  • Setting up and customizing service CI/CD pipeline 
  • Provisioning GCP resources with a required access control
  • Securing API ingress or egress traffics with API Gateway configuration

Service operational resilience

  • Defining service level indicators and objectives to meet Wellframe Services Platform SLA
  • Implementing key monitors and alters in continuous monitoring
  • Solving a service operational issue with developing a runbook
  • Planning service capacity and optimize Cloud resource utilization

CI/CD and Service Operating Frameworks

  • Making enhancements to DevOps frameworks to support service operation improvements

Skills and Experience:

  • Strong production operations mindset with treating deployment and configuration as software problem
  • Knowledge of fundamental software operational principles (cpu and memory utilization, fault tolerance and performance)
  • Advanced Knowledge of Kubernetes, traffic management, container configuration and deployment, and RBAC kubectl 
  • Hands on experience in Public Clouds, such as GCP, AWS or Azure
  • Hands on experience in deploying REST/gPRC services to Kubernetes through CI/CD
  • Hands on experience in configuring Java/Spring Boot and Node/React applications
  • Hands on experience in APM and distributed trace
  • Hands on experience in Gradle/Maven, npm/yarn/webpackProficient with a scripting language such as Python and Shell

Wellframe's remote-friendly culture means that we operate a hybrid office for employees in the Boston area, and also hire fully remotely across the country.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Located in the Seaport, we are a short walk from South Station and surrounded by great lunch spots and coffee shops.

An Insider's view of Wellframe

How would you describe the company’s work-life balance?

I have never felt pressured to work past my normal hours, and my team and managers have always respected PTO and encouraged me to tune out and enjoy my vacation time. The flexibility of WFH before and after covid has saved me a lot of commuting time and makes me more productive at work

Leigh

Software Engineer, CSO/Content Experience

What projects are you most excited about?

One of our engineering teams is focused on scaling content through a configurable CMS solution, the second is focused on improving efficiency of our internal customer success organization and the third works on core services that enable our platform. We work on product enablement microservices and observability/performance challenges.

Vidya

Director of Engineering

What is your vision for the company?

We see an opportunity over the coming years to work with more and more organizations that allow us to impact more patients more profoundly, and so we are investing a lot to not only grow commercially and bring on more clients and new partnerships, but to take on more ownership over helping our partners engage more with their patients or members.

Jake

EVP & General Manager, Co-Founder

What makes someone successful on your team?

Tenacity: We go the extra mile to make our partners successful and inspire each other with our thirst for excellence.
Collaboration: We work constructively across disciplines to solve hard problems together.
Humility: We are never finished learning and growing, and we value the perspective and experiences of those around us.

Evan

VP, People & Culture

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