Senior Salesforce Administrator at Formlabs

| Somerville
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To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is now valued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. With a dynamically-growing team of dedicated people, we're building a company so diverse that we can tackle any challenge.

We are looking for a Senior Salesforce Administrator, who will be excited to help us improve the way we use Salesforce across our business.

Join our Formlabs family in Boston if you are interested in taking your Salesforce career as an administrator to the next level. We are looking for you if you are motivated to understand complex problems ranging over multiple teams, proposing applicable solutions, and delivering them; and if you are excited to be at the intersection of our Systems, Sales, Services, and Marketing teams and know every detail of managing our CRM.

The Job:

  • Take full ownership of Salesforce and become the in-house SME for all things Salesforce.
  • Harness your expertise of the Salesforce architecture, it’s features and related products to design and implement Salesforce solutions, in collaboration with stakeholders from various functions, while taking into account the existing business and systemic challenges.
  • Support and optimize existing Salesforce automations and integrations with other systems existing in the IT ecosystem.
  • Perform standard SFDC administration tasks and operational requests; guide/undertake the troubleshooting and resolution of bugs when needed.
  • Manage access control to Salesforce and security.
  • Perform change impact assessments and guide change deployments with junior Salesforce Administrators.
  • Work closely with the Systems Solution Architect and external Salesforce stakeholders to ensure the solution architecture is future-proof and scalable.
  • Guide the implementation and adherence of Salesforce/CRM best practices and standards by junior Salesforce Administrators.
  • Ensure high code coverage is adhered to and maintained.

You:

  • Are able to work in a fast paced, rapidly changing environment with a wide range of business functions.
  • Are able to handle multiple projects simultaneously, prioritizing and delegating tasks as required.
  • Are an excellent communicator with the ability to converse both technical and non technical stakeholders.
  • Are a problem-solver, able to mix your solid knowledge of Salesforce with a clear ability to analyse business requirements.
  • Have demonstrated Salesforce knowledge as an advanced administrator (4+ years experience). You’re the go-to person when it comes to Salesforce.
  • Are experienced with Sales Cloud, Service Cloud and Digital Experiences. Awareness of Marketing Cloud and Tableau CRM would be a plus.
  • Supported complex org with interesting business processes spanning global sales/service teams.
  • Look to constantly improve your solutioning skills and find creative ways to make our system more efficient and future-proof.
  • Enjoy self-driven projects and owning your tasks, whilst still working on a shared timeline.

Our Benefits:

  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Shares in the company (we're a double unicorn company!)
  • In-office catering 3x per week, plus daily free beverages and snacks
  • Monthly 50 EUR mobility subsidy (incl. BVG Firmenticket & Swapfiets)
  • Weekly yoga classes
  • Mental health & well-being programme
  • Learning and development opportunities (language courses, workshops, etc.)
  • Urban Sports Club discount
  • Free 3D prints
  • Fun team events

We build amazing things. Come join us!

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • IllustratorDesign
    • PhotoshopDesign
    • SolidWorksDesign
    • AsanaManagement
    • Google DriveManagement
    • JIRAManagement
    • DocuSignCRM
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • GongCRM
    • MarketoLead Gen

Location

35 Medford St. Suite 201, Somerville, MA 02143

An Insider's view of Formlabs

What’s the vibe like in the office?

Culture is extremely important at Formlabs. With now over 400 people combined in our Boston and Berlin offices, the goal is to “keep Formlabs weird,” which is really just a fun way of saying, “let’s keep things interesting.” Since we are trailblazing the way for a new era of low-cost manufacturing, keeping things interesting isn’t too difficult!

Meagan

Rebelo

What projects are you most excited about?

Everything we produce is an ongoing project. A big focus for us has always been to relentlessly improve upon our existing products. We release regular updates to our software, printer and materials - keep an eye on our blog to see all the exciting things we have planned for the coming year!

Formlabs

Formlabs

How does the company support your career growth?

Formlabs has a fairly flat organizational structure, so there is a relatively low barrier to taking on projects outside of your job scope and trying to grow into a new role.

Annie

Hughes

What is your vision for the company?

We're committed to bringing powerful and accessible fabrication tools into the creative hands of professionals around the world.

Formlabs

Formlabs

What are some social events your company does?

We regularly have people organizing everything from whiskey tastings to ice climbing. The interest-diversity here is vast and people are quick to jump in and learn something new. Just to name a few of our internal “clubs," we have Booklabs, Filmlabs, Whiskeylabs, ping pong tournaments, Fitness Bootcamp, yoga, Ragnar, summer camps, hackathons . . .

Alyce

Currier

What are Formlabs Perks + Benefits

Formlabs Benefits Overview

We invest in our people. That's why we provide flexible vacation, generous premium coverage for medical, dental, and vision plans, paid parental leave, commuter benefits, and unlimited 3D prints. We are committed to offering a holistic benefit package to support you inside and outside the office.

Culture
Eat lunch together
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Inclusive of expandable partner benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Catered lunches 3x per week, unlimited snacks, office pets, 100% healthcare coverage, regular presentations and technical talks, Form Clubs for anything and everything.. CoffeeLabs, WhiskeyLabs, PaintLabs, GameLabs, FilmLabs, the list goes on. A culture that welcomes you into your FormFamily from Day One.

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